... business unit’s purchasing and consumption of IT services? Austria, Bahamas, Barbados, Belgium, Brazil, Canada, Malaysia, New Zealand, Nigeria, Norway, Oman, Pakistan, Sweden, Switzerland, Thailand, ... to a strategic partner that improves customer service and drives A blended future: The changing mix of IT service delivery and consumption case study: Test and learn at Expedia ❛❛ We are strategic ... infrastructure assets, local and externally developed applications, and third-party IT services Some of these capabilities will originate from the IT organisation Perhaps just as many IT capabilities...