... Các nhân Ứng dụng LeanSixSigma để nâng cao dịch vụ ngân hàng Phương pháp LeanSixSigma là phương pháp tổng hợp (kết hợp giữa phương pháp Lean và phương pháp Six Sigma) nhằm loại bỏ ... cho thấy, các dự án điểm áp dụng LeanSixSigma tại một số Ngân hàng thương mại Việt Nam (NHTM) đã thu được những kết quả đáng khích lệ. Có NHTM nhờ áp dụng Lean mà đã rút ngắn được thời gian ... Six Sigma) nhằm loại bỏ lãng phí và lại nâng cao chất lượng sản phẩm dịch vụ. Phương pháp LeanSixSigma thích hợp cho các doanh nghiệp muốn nâng cao khả năng cạnh tranh thông qua loại bỏ lãng...
... Fig. 4, LeanSixSigma combines the speed and efficiency of Lean with the effectiveness of SixSigma to deliver a much faster transformation of the business. 6. Leansixsigma Lean SixSigma ... which is the combination of LeanandSix Sigma. The fusion of LeanandSixSigma is required because : Lean cannot bring process under statistical control, and SixSigma alone cannot dramatically ... Fig. 6. Cause and Effect Diagram Six Sigma Projects and Personal Experiences 148. Sixsigmaandleantools Table 5. summarizes some of the important SixSigmatools used for easy...
... relationship matrix should be filled, and a random pattern should result (Fisher and Schutta, 2003). Relationships were determined here on the basis of Six Sigma Projects and Personal Experiences 62Planning ... and customer requirements. Six Sigma Projects and Personal Experiences 52quantitative measurements, “yes/no”). Each customer consequence can have more than one technical requirement, and ... service dependably and accurately. 2. Assurance - knowledge and courtesy of staff and their ability to convey trust and confidence. 3. Tangibles - physical facilities, equipment, and appearance...
... to LeanSixSigma 67Quiz 70Exercises 71CHAPTER 3 Excel Power Tools for LeanSixSigma 73 Setting Up Your Data in Excel 74 CHAPTER 1 What is LeanSixSigma 23will need some more robust tools, ... 49Piloting Lean 52 Six SigmaandLean 52 Lean Decision Making 53 Lean Hospitals 56 Lean Software 58 Lean Call Centers 60The Religion of Reuse 61Conclusions 63Do More With Less 64 Lean for Doctor’s ... 218ffocusing process and, 217–219 Six Sigma. See also LeanSix Sigma; transactional Six Sigma DMAIC and problem solving process of, 109–110mail order fulfillment case study and defect reduction...
... targeted and tactful application of theright tools, regardless of whether they originate from Lean methodology or Six Sigma methodology. It is the combined tenets, tactics, andtools of Lean andSix ... powerful combination of Lean speed andSixSigma quality. The true power of the merger of Leanand Six Sigma as a single solution is in its unsurpassed ability to expose the wastes and complexities ... cost and lowperformance and lead to effectivemitigation approaches.Table 1.2(continued)TraditionalAction Common Pitfalls/RisksAlternative LeanSix Sigma ApproachWhy Use LeanSix Sigma...
... Sigma Logistics? 3What Is Logistics? 4What Is Lean? 4 Lean and the Logistician 4What Is Six Sigma? 5 Six Sigmaand the Logistician 5What Is LeanSixSigma Logistics? 6The Logistics Bridge Model ... reduction in services, see George, Michael L., Lean Six Sigma: Combining SixSigma Quality with Lean Production Speed, McGraw-Hill,New York, 2002. 26 Lean SixSigma Logisticscarrying cost percentages, ... at www.jrosspub.com.Downloads available for LeanSixSigma Logistics: Strategic Developmentto Operational Success consist of LeanandSixSigma tools, an algorithm forcalculating total logistics...
... Processes 43TOC andLeanSixSigma 43ISO 9000 46Basic Principles of ISO 9000 46ISO 9000 andLeanSixSigma 48Total Quality Management 48Basic Principles of TQM 48TQM andLeanSixSigma 49IT ... Structure 54CobiT andLeanSixSigma 55ISO 27001 55Basic Principles of ISO/IEC 27001 56ISO 27001 andLeanSixSigma 58ITIL 58Basic Principles of ITIL 59ITIL andLeanSixSigma 61 11Chapter ... conclusion that we blend Lean andSix Sigma. Simply put, we use Lean to move the mean andSixSigma to reduce variability around the mean. By wedding the two, we get LeanSix Sigma: an effort to improve...