61311037-Lean-Six-Sigma

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61311037-Lean-Six-Sigma

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six sigma

Lean Six Sigma Demystifi ed Demystified Series Accounting Demystified Advanced Statistics Demystified Algebra Demystified Alternative Energy Demystified Anatomy Demystified ASP.NET 2.0 Demystified Astronomy Demystified Audio Demystified Biology Demystified Biotechnology Demystified Business Calculus Demystified Business Math Demystified Business Statistics Demystified C++ Demystified Calculus Demystified Chemistry Demystified College Algebra Demystified Corporate Finance Demystified Databases Demystified Data Structures Demystified Differential Equations Demystified Digital Electronics Demystified Earth Science Demystified Electricity Demystified Electronics Demystified Environmental Science Demystified Everyday Math Demystified Forensics Demystified Genetics Demystified Geometry Demystified Home Networking Demystified Investing Demystified Java Demystified JavaScript Demystified Linear Algebra Demystified Macroeconomics Demystified Management Accounting Demystified Math Proofs Demystified Math Word Problems Demystified Medical Billing and Coding Demystified Medical Terminology Demystified Meteorology Demystified Microbiology Demystified Microeconomics Demystified Nanotechnology Demystified Nurse Management Demystified OOP Demystified Options Demystified Organic Chemistry Demystified Personal Computing Demystified Pharmacology Demystified Physics Demystified Physiology Demystified Pre-Algebra Demystified Precalculus Demystified Probability Demystified Project Management Demystified Psychology Demystified Quality Management Demystified Quantum Mechanics Demystified Relativity Demystified Robotics Demystified Signals and Systems Demystified Six Sigma Demystified SQL Demystified Statics and Dynamics Demystified Statistics Demystified Technical Math Demystified Trigonometry Demystified UML Demystified Visual Basic 2005 Demystified Visual C# 2005 Demystified XML Demystified Lean Six Sigma Demystifi ed Jay Arthur New York Chicago San Francisco Lisbon London Madrid Mexico City Milan New Delhi San Juan Seoul Singapore Sydney Toronto Copyright © 2007 by Jay Arthur. All rights reserved. Manufactured in the United States of America. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher. 0-07-160265-8 The material in this eBook also appears in the print version of this title: 0-07-148650-X. All trademarks are trademarks of their respective owners. Rather than put a trademark symbol after every occurrence of a trademarked name, we use names in an editorial fashion only, and to the benefit of the trademark owner, with no intention of infringement of the trademark. Where such designations appear in this book, they have been printed with initial caps. McGraw-Hill eBooks are available at special quantity discounts to use as premiums and sales promotions, or for use in corporate training programs. For more information, please contact George Hoare, Special Sales, at george_hoare@mcgraw-hill.com or (212) 904-4069. TERMS OF USE This is a copyrighted work and The McGraw-Hill Companies, Inc. (“McGraw-Hill”) and its licensors reserve all rights in and to the work. Use of this work is subject to these terms. Except as permitted under the Copyright Act of 1976 and the right to store and retrieve one copy of the work, you may not decompile, disassemble, reverse engineer, reproduce, modify, create derivative works based upon, transmit, distribute, disseminate, sell, publish or sublicense the work or any part of it without McGraw-Hill’s prior con- sent. You may use the work for your own noncommercial and personal use; any other use of the work is strictly prohibited. Your right to use the work may be terminated if you fail to comply with these terms. THE WORK IS PROVIDED “AS IS.” McGRAW-HILL AND ITS LICENSORS MAKE NO GUARANTEES OR WARRANTIES AS TO THE ACCURACY, ADEQUACY OR COMPLETENESS OF OR RESULTS TO BE OBTAINED FROM USING THE WORK, INCLUDING ANY INFORMATION THAT CAN BE ACCESSED THROUGH THE WORK VIA HYPERLINK OR OTHERWISE, AND EXPRESSLY DISCLAIM ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. McGraw-Hill and its licensors do not warrant or guarantee that the functions contained in the work will meet your requirements or that its operation will be uninterrupted or error free. Neither McGraw-Hill nor its licensors shall be liable to you or anyone else for any inaccuracy, error or omission, regardless of cause, in the work or for any damages resulting therefrom. McGraw-Hill has no responsibility for the content of any information accessed through the work. Under no circumstances shall McGraw-Hill and/or its licensors be liable for any indirect, incidental, special, punitive, consequential or similar damages that result from the use of or inability to use the work, even if any of them has been advised of the possibility of such damages. This limitation of liability shall apply to any claim or cause whatsoever whether such claim or cause arises in contract, tort or otherwise. DOI: 10.1036/007148650X We hope you enjoy this McGraw-Hill eBook! If you’d like more information about this book, its author, or related books and websites, please click here. Professional Want to learn more? ABOUT THE AUTHOR Jay Arthur, the KnowWare ® Man, works with operational managers faced with rising costs and shrinking budgets who want to boost productivity and profitability, or plug the leaks in their cash flow using Lean Six Sigma DeMYSTiFieD. After graduating with a B.S. in Systems Engineering, Jay spent 21 years in the phone company developing software in every environment from mainframes to minicom- puters to microcomputers. He became a quality improvement evangelist in 1990 using Florida Power and Light’s Deming Prize-winning methodology. Since leaving the phone company in 1996, he’s helped companies save millions of dollars using the essential tools of Lean Six Sigma. He knows what it takes to succeed at Lean Six Sigma and he also knows the tar pits that trap companies and prevent them from leveraging the tools of Lean Six Sigma. Jay conducts in-house one-day Lean Six Sigma workshops and three-day boot camps for businesses across America. He also consults with companies both in person and remotely to accelerate your results. He creates custom dashboards and scorecards for companies to standardize the measurement of your core measures. Copyright © 2007 by Jay Arthur. Click here for terms of use. Copyright © 2007 by Ja y Arthur. Click here for terms of use. CONTENTS AT A GLANCE CHAPTER 1 What Is Lean Six Sigma? 1 CHAPTER 2 Lean DeMYSTiFieD 25 CHAPTER 3 Excel Power Tools for Lean Six Sigma 73 CHAPTER 4 Reducing Defects with Six Sigma 105 CHAPTER 5 Transactional Six Sigma 157 CHAPTER 6 Reducing Variation with Six Sigma 175 CHAPTER 7 Sustaining Improvement 189 CHAPTER 8 Laser-Focused Process Innovation 209 CHAPTER 9 Making Lean Six Sigma Successful 225 CHAPTER 10 Measurement System Analysis 261 CHAPTER 11 Design for Lean Six Sigma 275 CHAPTER 12 Statistical Tools for Lean Six Sigma 287 Final Exam 295 Answers to Quiz and Exam Questions 313 Bibliography 321 Glossary 323 Index 325 CONTENTS Preface xiii CHAPTER 1 What Is Lean Six Sigma? 1 Primitive Tools and Archaic Methods 2 Top 10 Ways You Know You Need Lean Six Sigma 4 Find Your Fix-it Factory 4 Double Your Profi ts 5 The End of Common Sense 5 It’s Not Your Fault! 6 Innovation, Customer Intimacy, and Operational Effectiveness 6 Manufacturing versus Service 7 The Death of Manufacturing 8 Small versus Large Businesses 10 Bypassing the BS 10 Why Lean Six Sigma? 11 Plug the Leaks in Your Cash Flow 12 Every Business Has Two Improvement Focuses 14 The Universal Improvement Method 18 Improve 20 Lean Six Sigma DeMYSTiFiED 22 Quiz 24 For more information about this title, click here viii Lean Six Sigma Demystifi ed CHAPTER 2 Lean DeMYSTiFieD 25 You Already Understand Lean 26 The Power Laws of Speed 27 Economies of Speed 28 The Toyota Production System 29 The Lean Process 30 Core Ideas of Lean 31 The Lean Mindset 32 Lean versus Mass Production 32 The Seven Speed Bumps of Lean 33 The Five S’s 34 Value Stream 35 Double Your Speed! 36 Pull versus Push 36 Redesign for One-Piece Flow 37 Production Floor Problem Solving 48 Get the Right Size Machines 49 Mistake Proofi ng with Color 49 Piloting Lean 52 Six Sigma and Lean 52 Lean Decision Making 53 Lean Hospitals 56 Lean Software 58 Lean Call Centers 60 The Religion of Reuse 61 Conclusions 63 Do More With Less 64 Lean for Doctor’s Offi ce 65 The Biggest Barrier to Lean Six Sigma 67 Quiz 70 Exercises 71 CHAPTER 3 Excel Power Tools for Lean Six Sigma 73 Setting Up Your Data in Excel 74 123doc.vn

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