... The Baldrige framework hasundergonesignificantchangessince1995 and sinceitsinceptionin1987. The 2008 Baldrige criteriarepresent the mostrecent and highlyenhanced framework. Significantchangesarereflectedin the criteriacategories, the underlyingrelationships, and the GlossaryofKeyTerms,amongothers.Forexample,while the 1995 Baldrige systemconsistedoffourcriteriacategories–process management, humanresourcedevelopment and management, strategicplanning, and information and analysis, the 2008 Baldrige system(Figure2)consistsofsixcriteriacategories–(1)leadership,(2)strategicplanning,(3)customer and marketfocus,(4)measurement,analysis, and knowledge management, (5)workforcefocus, and (6)process management. Like the 1995 and other Baldrige frameworks, the 2008 Baldrige framework hasusedtwo‐headedarrowsamong the Baldrige systemcriteriacategories(Categories1–6)(Figure1).ThisisinlinewithNIST’sunderlyingpropositionthat the Baldrige systemcategoriesarereciprocallyrelated–bothdirectly and indirectly.Therefore, the Baldrige systemrepresentsanon‐recursivecausalmodel(Byrne,1998).However, the 2008 Baldrige systemisconnectedto performance results(Category7)withone‐directionalarrowspointingto the latter.Thisimpliesthat the Baldrige quality expertsdidnotdefaultto the premisethateverythingisrelatedtoeverythingelsebutratherposited the relationshipsassuch.Thisalsoimpliesthatthereisarecursivecausal relationship between the Baldrige system and the performance results. The BPM Framework The acronymBPMinthisstudystandsfor business performance management, nottobeconfusedwith the term business process management. Synonymouswith the conceptofBPMare the conceptsofcorporate performance management (CPM) and enterprise performance 19 ... CHAPTER2LITERATUREREVIEWThischapterprovidesareviewof the literatureon the Malcolm Baldrige National Quality Award (MBNQA) framework, the business performance management (BPM) framework and latentsemanticanalysis(LSA).Therearefivesectionsinthischapter. The firstsectionpresentsareviewof the literatureon the MBNQA framework. The secondsectionprovidesareviewof the practitionerliteratureonBPM.AconceptualBPM framework isproposedbasedon the reviewof the practitionerliterature. The thirdsectiondiscusseslatentsemanticanalysis.Sectionfourdiscusseshow the BPM and the MBNQA framework canbeintegrated; and itpresents the integratedBPM‐MBNQAconceptual framework. Finally,researchpropositionsaredetailedinsectionfive. The MBNQA Framework The Malcolm Baldrige National Quality Award (MBNQA)isconsidered the highesthonorfor business excellenceinAmerica(TYBEA,2001). The UnitedStatesDepartmentofCommerceestablished the Baldrige Award and the Baldrige National Quality Programin1987tojumpstartasmall,slowlygrowing quality movement(TYBEA,2001). The Baldrige Award and programplaysacriticalroleinstrengtheningcompetitiveness(Bell&Keys,1998)with the intentofachievingthreespecificgoals–topromote quality awareness,torecognize quality achievementofU.S.companies, and topublicizesuccessfulstrategies(Bemowski&Stratton,1995;TYBEA,2001;NIST,2007). The National InstituteofStandards and Technology ... of Business Michael Monticino, Dean of the Robert B. Toulouse School of Graduate Studies INVESTIGATING THE RELATIONSHIP BETWEEN THE BUSINESS PERFORMANCE MANAGEMENT FRAMEWORK AND THE MALCOLM...