Ngày tải lên :
01/06/2014, 14:01
... definition of targets, models, projects, and initiatives in terms of metrics and key performance indicators (KPIs)) to deploy these strategies, (3) define, measure, and manage performance against these metrics and KPIs, and (4) adjust strategy and/ or performance. Based on the above ... defined in action plan process (Eckerson, 2004; Ariyachandra & Florick, 2008). Performance Effective selection and use of financial and non‐financial data and analysis, review information to analyze, review, and adjust strategy and/ or performance ... management, outsourcing, mergers and acquisition, global expansion, project management, sales and marketing, etc. (NIST, 2008). 6.2 Work process management and improvement The implementation, management and improvement of key work ...