... performance, 123 – 124 summary, 134telework, 127 , 129 –131tips for, 128 women and, 1 32 133workers’ attitudes toward, 68working hours escalation, 124 168 IndexHBE001_Index_.qxd 10/ 02/ 20 02 11:50 AM ... pro-For Further Reading 163HBE001_FurtherRead_.qxd 10/ 02/ 20 02 11:49 AM Page 163vides a revealing inside look at the work environment at SWA and the fea-tures that make its employees loyal and customer-directed.Training ... 73–74percentage in the work force, 124 work-life balance and, 1 32 133work culture. See company culturework-life balanceburnout and, 133–134flexible work schedules, 131–1 32 principles for, 125 – 127 relation...