English for Tourism and Hospitality 2

... Elementary English for Tourism and Hospitality Lesson 2 – Taking a reservation over the phone STUDY NOTES Characters Leo: Receptionist Mona: Guest The story Leo is taking a reservation for ... nine 0003 Triple zero three 5 526 Double five two six 22 27 Triple two seven 3301 Double three zero one 2. Asking for clarification You can check you have the right information by: repeating what ... saying that again please? C: 0003 0078 22 78 3308 3. A: 5 526 4671 98 02 88 92 B: I’m sorry, I didn’t hear you. Was that double eight five two? A: No, 88 92 4. The Chant Practise saying this...

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English for Tourism and Hospitality 2

... rooms for Ms. White and Mr. Webber. (Tôi đã giữ hai phòng cho cô White và ông Webber.) Leo: ..from Wednesday the 25 th to Saturday the 28 th of September. (Từ thứ Tư ngày 25 đến thứ Bảy ngày 28 ... room is 120 dollars American, per night. Mona: Fine. Leo: And when would you like the rooms? Mona: From the 25 th to the 28 th of September. Leo: Arriving the 25 th of September and leaving ... And when would you like the rooms? Mona: From the 25 th to the 28 th of September Leo: Arriving the 25 th of September and leaving on the 28 th? Three nights? Mona: That's right. Leo:...

English for Tourism and Hospitality 1

... Elementary English for Tourism and Hospitality LESSON 1 – Taking a reservation over the phone STUDY NOTES Characters ... express the time of day and then your name. For example: Plaza Hotel, good morning. Leo speaking. b) Say the time of day first, the name of the business and then your name. For example: Good morning, ... Guest Jack: Guest The story Leo is taking a reservation for Mona White and her father Jack Webber. They want to book two rooms for three nights at the Plaza Hotel. Language Point - Introducing...

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English for Tourism and Hospitality 3

... Elementary English for Tourism and Hospitality LESSON 3 – Checking In STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest The story Jack and Mona have just ... course, Madam I’ll see what I can do. Answers: 2. 1) at 2) on 3) in 4) at 5) in 6) on 3. 1) Would you like someone to help you with your suitcases? 2) Is there anything else I can do? 3) Do ... 2. The swimming pool is ____ the sixth floor. 3. There’s some meat ____ the fridge. 4. You will find the car park _____ the rear of the hotel. 5. I can put you ____ rooms six-eleven and...

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English for Tourism and Hospitality 4

... Elementary English for Tourism and Hospitality LESSON 4 – Checking In STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest The story Leo is booking Mona and Jack into ... just waiting for someone. 6. Excuse me. I need to book a taxi. f. Both of the buses will be here in 10 minutes. Answers: 2. 1) There’s (some) tea and coffee in the cupboard 2) There are ... hotel. 3. 1) b 2) d 3) e 4) f 5) a 6) c 4. The Chant Practise saying this chant out loud. Is there a kettle? And are there cups? Are there cups for tea? Yes, there’s a kettle And there are...

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English for Tourism and Hospitality 5

... Elementary English for Tourism and Hospitality LESSON 5 – Making Recommendations STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest Jean: Waitress The story Mona and ... here And may I suggest, May I suggest You try a local beer? Example answers: 2. 1) Yes it will. 2) Yes there is. 3) Yes we do. 4) Yes we have. 5) Yes we can. 3. 1a) like 1b) should 2a) ... Have you got any messages for me? Yes I have. Can you book me a taxi for tomorrow please? Yes I can. Language Point- Making recommendations Here are some model phrases for making recommendations....

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English for Tourism and Hospitality 6

... Elementary English for Tourism and Hospitality LESSON 6 – Making Recommendations STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest Jean: Waitress The story Mona and ... Suggested answers. 2. 1) c 2) d or b3) e 4) a 5) b or d 3. 1) He’s rather busy at the moment. 2) I am very well thank you. 3) The film was quite interesting. 4) The room is very comfortable. ... tofu? B: The Vegetable Stir Fry has tofu that is marinated with soy sauce, ginger and garlic. Grammar - quite and very In the first example below, quite has a similar meaning to rather, pretty...

English for Tourism and Hospitality 7

... Elementary English for Tourism and Hospitality LESSON 7 – In the Restaurant STUDY NOTES Characters Mona: Guest Jack: Guest Jean: Waitress The story Mona and Jack are dining ... A: I’m sorry. I’ll see to it straight away. A: Is everything OK? B: I’ve been waiting for 25 minutes and my meal hasn’t arrived yet. A: I’m sorry. I’ll see to it right away. Grammar - ‘mix ... apologise, I a-pol-o-gise! Suggested answers: 2. 1) everything 2) inconvenience 3) mistake, busy. 3. 1) There seems to have been a mix up with the order. 2) I sometimes mix their phone numbers up....

English for Tourism and Hospitality 8

... Elementary English for Tourism and Hospitality LESSON 8 – In the Restaurant STUDY NOTES Characters Mona: Guest Jack: Guest Jean: Waitress The story Mona and Jack are dining ... glad menu tip towels 2. Vocabulary Choose a correct word from the box above to complete the sentences. 1. Could I please see the ___________menu? 2. The extra $2 was for the ____________. ... is another way of saying, ‘Let me check’. When Mona asks what the extra $2 is for, Jean says, “Let me see. Ah, that’s for the use of the towels”. Here are some other examples of ‘Let me see’...

English for Tourism and Hospitality 9

... Elementary English for Tourism and Hospitality LESSON 9 – Giving Directions STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest The story Mona and Jack want to ... want to go shopping. They ask the hotel receptionist, Leo, for directions. Language – Giving Directions Look at the following directions and diagrams. Read them out loud. Turn right at the ... café next to the newsagent. Keep walking down the street for about five minutes. You’ll find the bank between the cinema and the restaurant. Cafe Newsagent Restaurant Cinema...

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