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Elementary EnglishforTourismandHospitality
LESSON 8 – In the Restaurant
STUDY NOTES
Characters
Mona: Guest
Jack: Guest
Jean: Waitress
The story
Mona and Jack ... have just finished their meals and Jean gives them
the bill. Mona queries an amount on the bill then pays for their meals.
Pronunciation
Below are some models for ‘Would you like’ questions. ... you, it sounds like one word instead
of two. In spoken English, the two words are linked together. Practise saying would you as one word and use the
rising intonation at the end of the question....
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Elementary EnglishforTourismandHospitality
LESSON 1 – Taking a reservation over the phone
STUDY NOTES
Characters
... the time of day and then your name.
For example: Plaza Hotel, good morning. Leo speaking.
b) Say the time of day first, the name of the business and then your name.
For example: Good ... Guest
Jack: Guest
The story
Leo is taking a reservation for Mona White and her father Jack Webber. They want to book two rooms for three
nights at the Plaza Hotel.
Language Point - Introducing...
... Asking for Clarification
Read the following short dialogues out loud.
1. A: 88 69 6719 99 08 6 683
B: Could you repeat that please?
A: 88 69 6719 99 08 6 683
2. A: 0003 00 78 22 78 33 08
B: ... saying that again please?
C: 0003 00 78 22 78 33 08
3. A: 5526 4671 980 2 88 92
B: I’m sorry, I didn’t hear you. Was that double eight five two?
A: No, 88 92
4. The Chant
Practise saying ...
EXERCISES
1. Key vocabulary
Look up the meaning and pronunciation of these words in your dictionary.
credit card double repeat
both expiry welcome...
... _____ the rear of the hotel.
5. I can put you ____ rooms six-eleven and six-twelve.
6. The lifts are down the corridor and ____ your right.
3. Jumbled sentences - Offering help.
Rewrite ...
EXERCISES
1. Key vocabulary
Look up the meaning and pronunciation of these words in your dictionary.
reservation lovely lobby
moment rear view...
...
Practise saying this chant out loud.
Is there a kettle?
And are there cups?
Are there cups for tea?
Yes, there’s a kettle
And there are cups
Is that OK?
OK!
... thanks. We’re just waiting for someone.
6. Excuse me. I need to book a taxi.
f. Both of the buses will be here in 10 minutes.
Answers: 2. 1) There’s (some) tea and coffee in the cupboard ...
___________________________________________________________________________
3. Matching – Both and just
Match the first part of the conversation with the correct response. Practise saying them...
...
EXERCISES
1. Key vocabulary
Look up the meaning and pronunciation of these words in your dictionary.
recommend very close restaurant
famous ... Cabaret. It is very _____________.
3. I can _______________ the Golden Lotus. It is _____________ for its seafood.
4. If you ________ to listen to music while you eat, I ___________ the Pearl ...
Practise saying this chant out loud.
I recommend
I recommend
A restaurant close to here
And may I suggest,
May I suggest
You try a local beer?
Example answers: 2. 1) Yes it will. 2)...
... Fry c with our guests.
4. The Steamed Vegetables are enough for d rather hot.
5 The Beef in Black Bean Sauce is e has mushrooms, tofu and garlic.
3. Language Practice – writing sentences
...
EXERCISES
1. Key vocabulary
Look up the meaning and pronunciation of these words in your dictionary.
appetisers boiled coconut chicken
chillies ... interesting
___________________________________________________________________________
4. room / comfortable
___________________________________________________________________________
4. The...
...
Elementary EnglishforTourismandHospitality
LESSON 7 – In the Restaurant
STUDY NOTES
Characters
Mona: Guest
Jack: Guest
Jean: Waitress
The story
Mona and Jack ... the phone in my room? It’s not working.
A: I’m sorry. I’ll go and fix it now.
A: Is everything alright?
B: There’s no tea and coffee in my room.
A: I apologise. I’ll get you some right ...
A: I’m sorry. I’ll see to it straight away.
A: Is everything OK?
B: I’ve been waiting for 25 minutes and my meal hasn’t arrived yet.
A: I’m sorry. I’ll see to it right away.
Grammar -...
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Elementary EnglishforTourismandHospitality
LESSON 10 – Giving Directions
STUDY NOTES
Characters
Leo: Receptionist ... personal questions. For example, questions about age, marital status, income and family may be
too personal for some Australians.
Below are some model questions that are suitable for small talk. ... Guest
Joe: Taxi driver
The story
Mona and her father, Jack, take a taxi ride with Joe, the driver.
Language Practice -Small talk
When Mona and Jack get in the taxi, Joe asks them some...
...
Elementary EnglishforTourismandHospitality
LESSON 11 – Shopping
STUDY NOTES
Characters
Mona: Guest
Mai: Shop Assistant
The story
Mona is shopping for a shawl. ... (formal)
bathers (informal)
cossie (informal)
jeans
pyjamas (formal)
p j’s (informal)
jim jams (informal)
shorts
sunglasses (formal)
sunnies (informal)
shades (informal)
... is used for two or more items or plural
nouns. The following nouns are all plural in English. Some Australian slang, (informal language) has also been
included.
bathing costume (formal)...
...
EXERCISES
1. Key vocabulary
Look up the meaning and pronunciation of these words in your dictionary.
better box
cashier credit (card)
feel ... checked your answers,
say the dialogues with a friend.
1 A: That’s $150. How will you be paying for that?
B: _____________, thank you.
A: Of course. Would you like a ___________?
B: Yes please....
...
Elementary EnglishforTourismandHospitality
LESSON 13 – The Tour Guide
STUDY NOTES
Characters
Leo: Receptionist
Mona: Guest
Jack: Guest
The story
Mona and Jack ... with time. Look at the examples below and check their meaning in your
dictionary.
Present and future Past
Today
Yesterday
Tomorrow
The day before yesterday
In a couple of days
...
Mona: Guest
Jack: Guest
The story
Mona and Jack want to employ a tour guide. They ask Leo for a recommendation.
Language Practice – If you like
“If you like” is used to soften a suggestion....
... meaning and pronunciation of these words in your dictionary.
allow assure brochures different
explain follow management qualification
spare tourism uniform wear
2. Vocabulary - Hospitality ... helps with enquiries and takes
bookings.
2. A waiter
b. takes guests on a tour and provides them with
information.
3. A receptionist
c. provides advice about holidays and takes
bookings. ... A kitchen hand
d. cooks meals for guests.
5. A manager
e. cleans and maintains rooms.
6. A tour guide
f. serves people in a restaurant.
7. Bar staff
g. manages staff and tasks to...
...
___________________________________________________________________________
2. opens days and goes two tonight festival for the
___________________________________________________________________________ ...
Suggested Answers: 2. 1) The tour is on at three this afternoon. 2) The festival
opens tonight and goes for two days. 3) The parade starts at 3 p.m. on Friday
3. 1) The museum has some exciting ...
EXERCISES
1. Key vocabulary
Look up the meaning and pronunciation of these words in your dictionary.
animals anywhere colourful cruise
dolphin...