English for Tourism and Hospitality 1

... Elementary English for Tourism and Hospitality LESSON 1 – Taking a reservation over the phone STUDY NOTES Characters Leo: ... express the time of day and then your name. For example: Plaza Hotel, good morning. Leo speaking. b) Say the time of day first, the name of the business and then your name. For example: Good morning, ... hold while I find out for you? B: That’s fine. A: Would you mind holding while I check that for you? B: Sure. EXERCISES 1. Key vocabulary Look up the meaning and pronunciation of these...

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English for Tourism and Hospitality 1

... lại. A for Alfa B for Bravo C for Charlie D for delta E for Echo F for Foxtrot G for Golf H for Hotel I for India J hor Juliet K for Kilo L for Lima M for Mike N for November O for Oscar P for Papa ... for November O for Oscar P for Papa Q for Quebec R for Romeo S for Sierra T for Tango U for Uniform V for Victor W for Whisky X for X-ray Y for Yankee Z for Zulu Bây giờ mời các bạn nghe lại ... book two rooms for myself and my father. Could you tell me the cost of a single room per night? Leo: Certainly. A single room is 12 0 dollars American, per night. Mona Fine. Leo: And when would...

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English for Tourism and Hospitality 2

... Elementary English for Tourism and Hospitality Lesson 2 – Taking a reservation over the phone STUDY NOTES Characters Leo: Receptionist Mona: Guest The story Leo is taking a reservation for ... for Mona White and her father Jack Webber. They want to book two rooms for three nights at the Plaza Hotel. Mona pays for her booking by credit card. Language Points 1. Double and triple numbers ... Language practice - Asking for Clarification Read the following short dialogues out loud. 1. A: 8869 6 719 9908 6683 B: Could you repeat that please? A: 8869 6 719 9908 6683 2. A: 0003 0078...

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English for Tourism and Hospitality 3

... Elementary English for Tourism and Hospitality LESSON 3 – Checking In STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest The story Jack and Mona have just ... six-eleven and six-twelve. 6. The lifts are down the corridor and ____ your right. 3. Jumbled sentences - Offering help. Rewrite the sentences with the words in the correct order. 1. to like ... assistance? B: Yes please. Can you tell me where the lift is? EXERCISES 1. Key vocabulary Look up the meaning and pronunciation of these words in your dictionary. reservation lovely lobby...

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English for Tourism and Hospitality 4

... Elementary English for Tourism and Hospitality LESSON 4 – Checking In STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest The story Leo is booking Mona and Jack into ... thanks. We’re just waiting for someone. 6. Excuse me. I need to book a taxi. f. Both of the buses will be here in 10 minutes. Answers: 2. 1) There’s (some) tea and coffee in the cupboard ... hotel. 3. 1) b 2) d 3) e 4) f 5) a 6) c 4. The Chant Practise saying this chant out loud. Is there a kettle? And are there cups? Are there cups for tea? Yes, there’s a kettle And there...

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English for Tourism and Hospitality 5

... Elementary English for Tourism and Hospitality LESSON 5 – Making Recommendations STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest Jean: Waitress The story Mona and ... to here And may I suggest, May I suggest You try a local beer? Example answers: 2. 1) Yes it will. 2) Yes there is. 3) Yes we do. 4) Yes we have. 5) Yes we can. 3. 1a) like 1b) should ... Have you got any messages for me? Yes I have. Can you book me a taxi for tomorrow please? Yes I can. Language Point- Making recommendations Here are some model phrases for making recommendations....

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English for Tourism and Hospitality 6

... Elementary English for Tourism and Hospitality LESSON 6 – Making Recommendations STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest Jean: Waitress The story Mona and ... Suggested answers. 2. 1) c 2) d or b3) e 4) a 5) b or d 3. 1) He’s rather busy at the moment. 2) I am very well thank you. 3) The film was quite interesting. 4) The room is very comfortable. ... tofu? B: The Vegetable Stir Fry has tofu that is marinated with soy sauce, ginger and garlic. Grammar - quite and very In the first example below, quite has a similar meaning to rather, pretty...

English for Tourism and Hospitality 7

... Elementary English for Tourism and Hospitality LESSON 7 – In the Restaurant STUDY NOTES Characters Mona: Guest Jack: Guest Jean: Waitress The story Mona and Jack are dining ... fix the phone in my room? It’s not working. A: I’m sorry. I’ll go and fix it now. A: Is everything alright? B: There’s no tea and coffee in my room. A: I apologise. I’ll get you some right away. ... A: I’m sorry. I’ll see to it straight away. A: Is everything OK? B: I’ve been waiting for 25 minutes and my meal hasn’t arrived yet. A: I’m sorry. I’ll see to it right away. Grammar - ‘mix...

English for Tourism and Hospitality 8

... Elementary English for Tourism and Hospitality LESSON 8 – In the Restaurant STUDY NOTES Characters Mona: Guest Jack: Guest Jean: Waitress The story Mona and Jack are dining ... have just finished their meals and Jean gives them the bill. Mona queries an amount on the bill then pays for their meals. Pronunciation Below are some models for ‘Would you like’ questions. ... Could you tell me what time the restaurant opens for dinner? B: Let me see. It’s open from 6 p.m. EXERCISES 1. Key vocabulary Look up the meaning and pronunciation of these words in your dictionary....

English for Tourism and Hospitality 9

... Elementary English for Tourism and Hospitality LESSON 9 – Giving Directions STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest The story Mona and Jack want to ... street for about five minutes. You’ll find the bank between the cinema and the restaurant. Cafe Newsagent Restaurant Cinema Bank Shoe Shop Newsagent EXERCISES 1. Key vocabulary ... want to go shopping. They ask the hotel receptionist, Leo, for directions. Language – Giving Directions Look at the following directions and diagrams. Read them out loud. Turn right at the...

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