... handle complaints in order that tourists can feel satisfiedafter the problems are solved.2.1.2 Categories of Complaints There are four kinds of complaints: mechanical complaints, service complaints, ... complaints: mechanical complaints, service complaints, attitudinal complaints and unusual complaints. 9 Mechanical complaints: They are complaints about the equipmentsmalfunction: electricity, T.V, ... elevator and so on.10 Service complaints: They are complaints about problems with servicessuch as: room service, beverage service, etc.11 Attitudinal complaints: They are complaints about the rudeness...