... a specific service of HD bank Vung Tau branch According to Mrs.Anh Tuyet general director of HD bank Vung Tau branch, from the end of 2014, the State Bank of VietNam has circular to build up ... of HD bank Vung Tau Through the answers of most of customers, they had problem related to the place of the branch, the bank staff and the loan policy More specific, the first problem was the ... less to serve them than the new customers will, because their transactions are routinized In case of HD bank Vung Tau branch, though the interview, most of customers denied to continue using HD bank...