Determinants of customer loyaty in eatail banking an empirical study in vietnam

Determinants of customer satisfaction on internet banking in Vietnam

... level of customer satisfaction This research is to find key determinants of customer satisfaction of Internet banking in Vietnam and to propose strategic recommendations for banks to increase customer ... satisfaction factor of Internet banking in Vietnam because its Sig (2-tailed) value is not less than 0.05 31 In summary, about determinants of customer satisfaction of Internet banking, convenience ... customer support and promotion The key determinants of each satisfaction factor of Internet banking in Vietnam are found as following: In terms of convenience, key determinants are (1) enabling...

Determinants of customer satisfaction in retail banking sector Luận văn thạc sĩ

... provides its customers 2.4 Customer satisfaction and service quality in banking sector 2.4.1 Customer satisfaction in banking sector Customer satisfaction is an outstanding research topic of different ... greatest influencing factor to customer satisfaction in banking industry Athanassopoulos (2000) conducted a complete survey on customer satisfaction in retail banking in Greece and suggested an instrument ... benefits of customer satisfaction In the beginning of the 1960s, customers have been considered as a focal point of all marketing activities when marketing shifted to customer orientation instead of...

Determinants of customer loyalty in retail banking a case study of BIDVs branches and transaction offices in lam dong province

... DETERMINANTS OF CUSTOMER LOYALTY IN RETAIL BANKING A case study of BIDV’s branches and transaction offices in Lam Dong Province In Partial Fulfillment of the Requirements of the Degree of MASTER ... individual customers in retail banking of eight branches and transaction offices of BIDV in Lam Dong Province The in- depth interviews with experienced managers of BIDV‟s branches and transaction offices ... network in Lam Dong Province Branch/ Transaction Office Lam Dong Branch - Chi Lang Transaction office - Da Lat Transaction office - Don Duong Transaction office - Duc Trong Transaction office Bao...

Determinants of customer loyalty in mobile telecommunication sector A case of VinaphoneDeterminants of customer loyalty in mobile telecommunication sector A case of Vinaphone

... international call, international roaming, national roaming, call forwarding, call restriction, call holding, call waiting, voice mail, fax data, calling line identification, calling line identification ... transaction points are also the supporting point of Vinaphone Besides the official transaction office, Vinaphone has thousand of retailers which is developed by each provincial VNPT, example Ha ... next phase, customer loyalty measured by incorporating behavioral and attitudinal simultaneously A sustainable loyalty could only be attained when customers enjoyed a high level of positive attitude...

Determinants of customer satisfaction in life insurance companies

... the key factors affecting the customer satisfaction in life insurance companies; - Determining level of satisfaction; - Proposing some recommendations to improve the customer satisfaction 1.3 Research ... most of the companies are thinking their current and future needs by analyzing customer satisfaction Life insurance players have started realizing that their business depends on customer satisfaction ... three customer groups: existing customers, current customers, potential customers As a result of competitive market and more intensive nowadays in life insurance industry, customers are searching...

Determinants of customer satisfaction on mortgate service a case study of anz bank Vietnam limited Luận văn thạc sĩ

... Best Customer Oriented Bank by popular magazines like Vietnam Economics Times, The Asian Banker and Finance Asia, ANZ has no official research on customer s satisfaction on its services, what ... OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS- HOCHIMINH CITY Phung Nguyen Thuc Khue DETERMINANTS OF CUSTOMER SATISFACTION ON MORTGAGE SERVICE: A CASE STUDY OF ANZ BANK VIETNAM LIMITED MASTER ... Secondary data: o Statistic reports on the social, economic data and figures from the General Bureau of Statistic o Annual reports of The State Bank of Vietnam and ANZ o Statistic report of ANZ...

Determinants of gold price in vietnam

... variable The price of gold in Vietnam is the monthly average selling price of SJC gold per bar denominated in VND The reason we choose SJC gold price as proxy for gold price in Vietnam is The ... were focused in one of the determinants of gold price, which is demand and the supply of gold The first model was focused in determining the effects of demand and supply of gold in short-run, ... hedge price is the dollar price that gold would have to be in order to maintain its purchasing power In his findings, the nominal price of gold was $384 per ounce in January 1982 and $283 in December...

Determinants of provincial FDI in vietnam a cross section data analysis

... DECLARATION I declare that 'Determinants of provincial FDI in Vietnam: A cross section data analysis' is my own work, that it has not been submitted for any degree or examination at any other ... FDI in Malaysia are the community, availability of raw materials and fuel 21 Table 2.2: Empirical Study Reading Xu et al Spatial Determinants of Inward agglomeration economies, (2009) FDI in China: ... variables of PCI and other traditional variables effect to provincial FDI and how to impact to provincial FDI in VietNam I also did not find any analysis related to the independent variables of PCI whether...

Determinants of customer satisfaction an empirical study in fast food franchises in ho chi minh city

... restaurants become popular in any big city in Vietnam, particular in Ho Chi Minh city 1.2 Problem statement Fast food is growing fast and speedy in Vietnam especially in Ho Chi Minh city; however, ... DETERMINANTS OF CUSTOMER SATISFACTION AN EMPIRICAL STUDY OF FAST FOOD FRANCHISES IN HO CHI MINH CITY APPROVED BY Advisor APPROVED BY: Committee _ Nguyen Van Phuong ... quality and price in fast food industry in many other countries For instance, Ling et al (2011), conducting a survey with 200 Malaysian customers, evaluate and validate the determinants of the customer...

The determinants of customer satisfaction on banking services the case of commercial banks in hochiminh city luận văn thạc sĩ

... The determinants ofcustomer satisfaction on banking services: The case ofcommercial banks in Ho Chi Minh City 2.3 Overview of commercial banks in Ho Chi Minh City and the present main banking services ... significant impact on the satisfaction of patients, namely the competence of the -6- The determinants of customer satisfaction on banking services: The case ofcommercial banks in Ho Chi Minh City staff, ... to determine the -5- The determinants ofcustomer satisfaction on banking services: The case of commercial banks in Ho Chi Minh City antecedents and consequences of customer satisfaction These firms...

A retrospective data examination of customer loyalty in the e banking technology services industry strategies for new successes

... is a complex, aggregated concept that cannot be defined nor measured by any single variable From marketing literature, several antecedents of loyalty have been revealed Among the determinants of ... recruit new banking business and retain the most valuable -banking businesses Results of this research and data analysis have the potential to expand the utilization of e- banking technology services ... Marketers have been interested in using these moderating variables to develop effective marketing strategies to attract and retain the most valuable customers Furthermore, according to Berry, Parasuraman,...

Determinants of Currency crises in Emerging economies in 1996-2005 An Early Warning System Approach

... study aims to answer the following questions: What are the key determinants of currency crises in emerging economies in the period 1996-2005 in the light of early warning system approach? (especially, ... of 52 Chapter Theories of currency crises - A brief review of the literature In the literature of financial crises, there are banking crises, (sovereign) debt crisis and currency crises Banking ... J.B., 2004 An exegesis on currency and banking crises Journal ofEconomic Surveys 18, 293320 Bussiere, M., Fratzscher, M., 2002 Towards a New Early Warning System of Financial Crises ECB Working Paper...

Factors affecting job stress and job satisfaction an empirical study of banking industry in ho chi minh city

... OF ECONOMICS HO CHI MINH CITY International School of Business Truong Thi Chi Thanh FACTORS AFFECTING JOB STRESS AND JOB SATISFACTION: AN EMPIRICAL STUDY OF BANKING INDUSTRY IN ... job stress and job satisfaction in banking industry in Ho Chi Minh City A sample of 250 fulltime bankers in first line in Ho Chi Minh City was surveyed through questionnaire with five-point Likert ... influencing in job stress and job satisfaction of employees in banking sector of Vietnam In term of practice, this study demonstrates management implications and guidelines to decrease job stress and increase...

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The impact of bonding, trust and satisfaction on customer commitment an empirical study of the vietnamese banking sector

... literature on commitment and the impact of bonding, trust, satisfaction on customer commitment Bonding, trust and satisfaction are hypothesized having positive effect on customer commitment Conceptual ... MINISTRY OF EDUCATION AND TRANNING UNIVERSITY OF ECONOMICS HO CHI MINH CITY  ĐOÀN THỊ THÙY TRANG THE IMPACT OF BONDING, TRUST AND SATISFACTION ON CUSTOMER COMMITMENT: AN EMPIRICAL STUDY OF THE ... data analysis and findings, conclusion After the introduction chapter, the study indicated related literature on bonding, trust, satisfaction and the affect of these components on customer commitment...

ON THE DETERMINANTS OF CAPITAL STRUCTURE: AN EMPIRICAL STUDY OF VIETNAMESE LISTED FIRMS

... Journal of Law economics Franck B and Usha R.Mittoo (2002) The determinants of Capital structure choice: A survey of European firms Friend and Lang, An empirical test of the impact of managerial ... 1984, The capital structure puzzle, Journal of Finance Vol 39, p 575-592 Narayan Rao and Lukose P J., 2000, An Empirical Study on the Determinants of the Capital Structure of Listed Indian Firms ... where of the empirical context of the research Due to the limitation of the study, we could not intelligently discuss why Vietnam and Vietnamese firms as an empirical context yields the result of...

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