role of customer service in hospitality industry
evaluate effectiveness of customer service activities in increasing sales for kichi-kichi hot pot bar restaurant on 61 ma may street
Ngày tải lên :
17/02/2014, 12:43
... divided into two kinds: existing and potential
customer.
Retaining existing customers mean making them keep buying company product
or service. Excellence in customer service, using of the idea of ...
marketing, can help your company retain customers. Relationship marketing
focuses on getting customers and keeping them in longer term using a combination
of marketing, quality, and customer service. ... framework 9
1. Customer care or customer service definition 9
2. The importance of customer service to business 9
3. Requirements on customer service 15
Chapter 3: Analysis and Finding 20
1. Define position...
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Báo cáo y học: "Functional genomics analysis of low concentration of ethanol in human hepatocellular carcinoma (HepG2) cells. Role of genes involved in transcriptional and translational processes"
Ngày tải lên :
31/10/2012, 15:28
...
ethanol-induced mucosal injury in the upper
gastrointestinal tract leading to increase in the
permeability of the gut mucosa to endotoxins [43, 44].
These factors are involved in ethanol-induced ... . Interestingly, HMGN3 has been
found to be associated with resistance against
anticancer drugs including vinblastine, topotecan,
paclitaxel and doxorubincin in human hepatocellular
carcinoma ... signaling. This finding corroborates the
interaction observed between various intracellular
signaling pathways and apoptosis induced by 1mM
concentration of ethanol in HepG2 cells [19].
Int....
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Globalization and its effects on the development of educational service in Vietnam
Ngày tải lên :
23/04/2013, 11:16
... training. Thus, continued
participation in export markets requires continuous skill upgrading through training.
There is also increasing interest in the impact of global value chains on upgrading ... technology. Offshoring of services from
developed to developing countries (and from developing to other developing) has
now taken off. While offshoring started in low value-added activities (back-office ... Mauritius, Senegal) are beginning to participate in the globalization of
services production.
Arora and Gambardella (2004) examine the expansion of the software industry in
India, Ireland, Israel...
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Globalization: the Role of Institution Building in the Financial Sector _ The Case Study of China
Ngày tải lên :
18/10/2013, 07:15
... in exploring on-line banking business as well as in promoting
non-bank financial institutions. Efforts should be made in upgrading financial
operations and financial services, and in conducting ... The role of FDI in institution building
Over the past 20 years, foreign financial institutions, mainly foreign banks have
played an important role in the opening up of Chinese financial industry. ... China Statistics Yearbook, China Financial Yearbook and People’s Bank of China
Statistics Quarterly bulletin.
B. Development of direct financing and indirect financing markets
providing financing...
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Tài liệu Báo cáo khoa học: Role of Kupffer cells in pathogenesis of sepsis-induced drug metabolizing dysfunction pptx
Ngày tải lên :
14/02/2014, 18:20
... shown that interactions between
KCs and endotoxin comprise the initiating event lead-
ing to hepatotoxicity in liver injury, including endotox-
emia and ischemia ⁄ reperfusion injury [14]. In our
studies, ... signaling is independent of
Toll-interleukin 1 receptor domain-containing adaptor
protein. Drug Metab Dispos 36, 95–101.
10 Ghose R, Guo T & Haque N (2009) Regulation of gene
expression of hepatic ... USA). Binding of all of the anti-
bodies was detected using an ECL detection system (iNtRON
Biotechnology, Seoul, Korea) in accordance with the manu-
facturer’s instructions. The intensity of the...
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Tài liệu The Role of BCG Vaccine in the Prevention and Control of Tuberculosis in the United States: A Joint Statement by the Advisory Council for the Elimination of Tuberculosis and the Advisory Committee on Immunization Practices docx
Ngày tải lên :
15/02/2014, 13:20
... renewed interest in examining the indications for BCG vaccination in the
United States included consideration of the wide range of vaccine efficacies deter-
mined by clinical trials and estimated in ... should continue to be included in ongoing testing programs if their skin-test
results are <5 mm induration. Those vaccinees who have positive tuberculin skin-test
reactions (≥5 mm of induration) ... preventing pulmonary TB in adoles-
cents and adults. These studies also were not useful in determining a) the efficacy of
BCG vaccine in HCWs or b) the effects on efficacy of the vaccine strain administered
6...
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Tài liệu Rethinking the Role of the State in Finance doc
Ngày tải lên :
16/02/2014, 10:20
... would involve
the following determinations: in terms of
producing information about possible invest-
ments and allocating capital, the financial
(a) developing and analyzing measures of the ... REPORT 2013 1
GLOBAL FINANCIAL DEVELOPMENT REPORT 2013
Rethinking the
Role of the State in Finance
Washington, D.C.
GLOBAL FINANCIAL DEVELOPMENT REPORT 2013 BENCHMARKING FINANCIAL SYSTEMS AROUND ... respondents seeing potential
benefits in more stringent supervision of new finan-
cial instruments in light of the crisis. A majority
also see a scope for a more active role of the state
in promoting technological...
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Tài liệu The Role of Community Banks in the U.S. Economy pdf
Ngày tải lên :
16/02/2014, 11:20
... “Small Business Lending and the
Changing Structure of the Banking Industry, ” Journal of Banking and
Finance, August.
Sullivan, Richard J. 2000. “How Has the Adoption of Internet Banking Affected
Performance ... begins by pointing out that banking
industry observers expect the number of community banks to decline
Table 10
AVERAGE RETAIL BANKING FEES BY SIZE
OF INSTITUTION
(2001, in dollars)
Type of ... larger
banks in making small business loans. Loan officers at small banks can
take into account a wide variety of factors in reviewing applications for
small business loans, including the character of...
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Tài liệu SICK WATER? THE CENTRAL ROLE OF WASTEWATER MANAGEMENT IN SUSTAINABLE DEVELOPMENT pdf
Ngày tải lên :
17/02/2014, 10:20
... dis-
charge can contain a wide range of contaminants and originate
from a myriad of sources. Some of the biggest generators of
toxic industrial waste include mining, pulp mills, tanneries,
sugar ... from
mining operations can contain silt and rock particles and sur-
factants. Depending on the type of ore deposit being mined,
tailings can also contain heavy metals like copper, lead, zinc, ... examples of persistent environmental damage caused by
the discharge of toxic mine waste. In Papua New Guinea for ex-
ample, companies discharge millions of tons of contaminated
mine waste into...
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Tài liệu Báo cáo khoa học: A role of miR-27 in the regulation of adipogenesis ppt
Ngày tải lên :
18/02/2014, 08:20
... or without hematoxylin staining.
In hypoxia experiments, 3T3-L1 cells were maintained in
a hypoxia chamber (Invivo 400; Ruskinn Inc., Cincinnati,
OH, USA) constantly maintained at 1% O
2
. Culture
medium ... cultured in DMEM containing 10% fetal bovine
serum. OP9 cells were grown in aMEM containing 20%
fetal bovine serum. C2C12 cells were maintained in DMEM
containing 10% fetal bovine serum.
Adipogenic ... serum
and IDM (10 lgặmL
)1
insulin, 1 lm dexamethasone, and
0.5 mm IDM). Cells were then maintained in DMEM con-
taining 10% fetal bovine serum and 1 lgặmL
)1
insulin. The
medium was replaced...
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Tài liệu Báo cáo khoa học: Emerging pathways in genetic Parkinson’s disease: Potential role of ceramide metabolism in Lewy body disease pptx
Ngày tải lên :
18/02/2014, 14:20
... calcium-independent
phospholipase A
2
participates in ER stress-induced
INS-1 insulinoma cell apoptosis by promoting cera-
mide generation via hydrolysis of sphingomyelins by
neutral sphingomyelinase. Biochemistry 46, ... leading to the accumulation
of sphingomyelin [27]. Because one of the pathways
for ceramide recycling is the sphingomyelin pathway, it
is conceivable that in addition to the accumulation of
Fig. ... should have a key role in our under-
standing of the mechanisms of the disease. We propose
that pathology data will, in most cases, be more
insightful than clinical data in defining the disease.
This...
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Tài liệu Báo cáo khoa học: Role of ceramide kinase in peroxisome proliferatoractivated receptor beta-induced cell survival of mouse keratinocytes ppt
Ngày tải lên :
18/02/2014, 18:20
... role in skin wound
healing. After a skin injury, PPARb expression is rap-
idly elevated in the epidermis at the wound edges; dele-
tion of a single PPARb allele results in delayed wound
healing ... cultured
human keratinocytes [14].
In this study, we examined the interaction between
CerK and PPARb, and its role in regulating keratino-
cyte survival. We report that in a mouse keratinocyte
cell line upregulation ... important role in keratinocyte sur-
vival during skin wound healing, and PPARb expres-
sion is elevated at injury sites [10,15]. We investigated
whether skin barrier disruption by tape-stripping
would...
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Tài liệu Báo cáo khoa học: The role of electrostatic interactions in the antitumor activity of dimeric RNases docx
Ngày tải lên :
19/02/2014, 06:20
... detected at
the dimer interface of the models or in the surroundings of
the hinge loop residues. Likewise, the models of nonex-
changing and exchanging HHP-RNase were prepared start-
ing from 1Z7X. ... strong, neutralizing action of the cytosolic RNase
inhibitor (cRI), a 50-kDa protein containing 16 leu-
cine-rich repeat motifs [7,8]. In fact, onconase from
Rana pipiens eggs [9], and seminal RNase ... detected at the dimer
interface of the models or in the surroundings of the
mutated residues. The models of RNase A covalent dimers
in the exchanging conformation were prepared using the
7RSA structure...
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Tài liệu Báo cáo khoa học: The role of N-glycosylation in the stability, trafficking and GABA-uptake of GABA-transporter 1 Terminal N-glycans facilitate efficient GABA-uptake activity of the GABA transporter pptx
Ngày tải lên :
19/02/2014, 17:20
... substrate
binding process. This provides strong evidence that
N-glycans, in particular their terminal structures, are
involved in regulating the GABA translocation of
GAT1, but not in binding of GAT1 ... that N-linked oligosaccharide side-chains
are important for the GABA transport activity.
1-Deoxymannojirimycin inhibits the GABA-uptake
of GAT1
In order to gain further insight into the role of the
terminal ... folding of newly synthesized
proteins in the ER. If N-glycosylation is inhibited,
some glycoproteins fail to fold or assemble efficiently,
resulting in a prolonged retention in the ER and an
increased...
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Tài liệu The 28th: A Record of War Service in the Australian Imperial Force, 1915-19 docx
Ngày tải lên :
21/02/2014, 08:20
... who indulged in some
stone-throwing and roughly handled a few individuals. Charges of wholesale looting were laid against the
troops, but a court of inquiry, of which the commanding officer was ... was
unsuccessful. Early the following morning, the West Australians advanced westwards in attack formation and
succeeded in driving one of the opposing units off a line of hills commanding the road to Cairo. ... principles inculcated in some of the lectures of the voyage over. Bayonet fighting was assiduously
practised and knowledge obtained of recent changes born of the experience of the war. Early in...
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