... THE INFLUENCE OF PERCEIVED SUPPORT ON SERVICE PROVIDERS ORGANIZATIONAL CITIZENSHIP BEHAVIOR: A MULTI- FOCAL PERSPECTIVE HU ZHEHUA (B.B .A (XJTU, China), M Mng (XJTU,China )) A THESIS SUBMITTED ... system, and that in the aggregate promotes the effective functioning of the organization (Organ, Podsakoff, & MacKenzie, 2006, p4) 1.1 SOCIAL EXCHANGE, PERCEIVED SUPPORT AND ORGANIZATIONAL CITIZENSHIP ... correlation analysis are introduced The last part presents the results of hypothesis tests 4.1 CONFIRMATORY FACTOR ANALYSIS I used confirmatory factor analysis to evaluate the discriminant and convergent...