... As an international freight forwarder, ACT offers services of seafreight, airfreight, customs clearance, inland haulage According to the interviewees from in- depth interview, in order to fill ... Cargo Co., Ltd (ACT) established in 2004 is an international freight forwarder in Hochiminh City ACT s providing main service of international cargo transportation by sea and air from Vietnam to ... important factor in an international freight forwarder to increase their strength to customers But this is not a determined factor for customer’s buying For Strategy #11, ‘Understand the Customer’s...