... proposed in the framework of systemstheory. Knowledge, knowledge management, organization and information technologyare the four main interactive elements in the knowledge management system. The ... is becoming increasingly popular in the telecommunications industry. However, the academic research on knowledge management in OSS is sparse. In thispaper, a knowledge management system for OSS ... Paper Knowledge Management in OSS—an Enterprise Information System for the Telecommunications Industry Jiayin Qi1*, Li Da Xu2, Huaying Shu1and Huaizu Li31School of Economics and Management, Beijing...