... the quality of service related to customer expectations and their perceptions of the service. In the banking sector, quality of credit services is the ability to satisfy the credit services for ... the banking sector, credit quality service is not out of the basic components. However, according to some researchers in the banking sector in Vietnam, is the measure of credit quality of bank ... of the duly repaid for the credit loans 42 Table 4.4: The ease of approaching business credit in bank loans VietinBank 43 Table 4.5: The difficulty of accessing credit business loans at banks...