... monitoring and adjust-ment, 45summary, 49–50Shackleton, Sir Ernest, 98–99“simple, quick, affordable” (SQA),43social and human factors change agents, 77 , 78 , 79 –80rank and file reactions, 70 74 resisters, ... 78 , 79 insider-outsider, 78 , 79 –80roles of, 77 change- readinessachieving, 25–29approaches for accomplishing change, 21–22complacency signs, 21–22, 23tleadership and, 18–19motivation to change, ... Intentionally Left Blank 7. –Michael Beer and Nitin Nohria, “Cracking the Code of Change, ” Harvard Business Review 78 , no. 3 (May–June 2000): 1 37. Chapter 51.–Eric Hoffer,The Ordeal of Change (Cutchogue,NY:Buccaneer...