... understanding of the satisfaction of our student from a student point of view. At the end of this research paper, I believe that I will learn what students like about our school and how ... (SPSS) software version 16Free Powerpoint TemplatesPage 34 Cronin, J. J., and Taylor, S. A. (1992). "Measuring service quality; a re-examination and extension". The Journal of Marketing, ... review of twenty years of SERVQUAL research". International Journal of Quality and Service Sciences, Vol. 1, Number 2. P.172-198. Anderson, E. W., Fornell, C., and Mazvancheryl, S. K....