... harder and smarter. This is because being open and direct in expressing opinions, desires, preferences, and feelings, or in discussing issues, events, and most ideas is considered proper in the ... complaining and criticizing someone or something (face-damaging acts). Therefore, most Vietnamese are at first shocked at the American direct way of communicating in general and criticizing in ... methods of indirect criticism when expressing their point of view. This, on one hand, reduces negative reactions; and, on the other hand, the information becomes more vivid and interesting to readers....