... they do, change the way they work, stop wasting the taxpayers’ money, and do a better job of providing citizens all the services they want, when and where they want them. On the one hand, they ... being brought to the critical need to change the way governments deliver the services expected of them. An example of this recognition is the warning by the comptroller general of the United States, ... follow their predecessors in adopting the transfor-mation initiatives discussed in this book, but the successes and failures still merit airing for others to follow or deny. New Goals, New StrategiesAccording...