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Customer satisfaction: review of literature and application to the product-service systems

Customer satisfaction: review of literature and application to the product-service systems

Customer satisfaction: review of literature and application to the product-service systems

... 1 Customer satisfaction: review of literature and application to the product-service systems Final report to the Society for Non-Traditional Technology, Japan Oksana Mont Andrius Plepys ... shopping, and psychographic portrait of customers. A number of drawbacks and benefits pertaining to the tools have been pointed out and discussed. Both the research models and the tools, while ... measuring customer satisfaction excluded practical advice on how to develop these tools and how to analyse collected data, due to the general nature of these tools and availability of sources,...
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2009 Investment Company Fact Book 49th edition - A Review of Trends and Activity in the Investment Company Industry pptx

2009 Investment Company Fact Book 49th edition - A Review of Trends and Activity in the Investment Company Industry pptx

... administrative, custody, and other services to a growing number of funds and their investors. The largest group of workers provides services to fund investors and their accounts, with 36 percent of fund ... been among the largest investors in the domestic fi nancial markets for much of the past 15 years and held a signifi cant portion of the outstanding shares of U.S issued stocks, bonds, and money ... in foreign stocks. U.S. stock and bond funds holding international assets decreased further from the strengthening of the U.S. dollar and the resulting decrease in the dollar value of foreign...
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2011 Investment Company Fact Book - A Review of Trends and Activity in the Investment Company Industry doc

2011 Investment Company Fact Book - A Review of Trends and Activity in the Investment Company Industry doc

... central to the work of every member of the ICI Research Department. Each spring we dedicate months of effort, bringing together our talents and deep knowledge of funds and their investors, to publish ... share of annual labor income for many low- to moderate-income families. At the same time, the creation of IRAs in the 1970s and the expansion of 401(k)s and other defined contribution plans in the ... stocks. However, gains in U.S. stock and bond funds that held international assets were moderated by the strengthening of the U.S. dollar and the resulting decrease in the dollar value of their...
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Báo cáo y học:

Báo cáo y học: "ribriform-Morular Variant of Papillary Carcinoma: Association with Familial Adenomatous Polyposis Report of Three Cases and Review of Literature"

... faculty and presented at national meetings. She will pursue her fellowship in hematopathology for the next 2 years. Jaishree Jagirdar, MD, is the Professor and Director of Anatomic Pathology at the ... accumulation of mutant β-catenin contributes to the development of C-MV of PTC. A handful of sporadic cases have also been documented [6]. Table 1 summarizes all the cases in the literature. Molecular ... back -to- back follicles with anastomozing bars and arches of cells in the absence of intervening fibrovascular stroma and accounted for 30-50% of the lesions (Fig 3). The solid areas, which were approximately...
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preparation of wo3 nanoparticles and application to no2 sensor

preparation of wo3 nanoparticles and application to no2 sensor

... Preparation of WO3nanoparticles and application to NO2sensorDan Meng, Toshinari Yamazaki*, Yanbai Shen, Zhifu Liu, Toshio KikutaFaculty of Engineering, University of Toyama, 3190 Gofuku, Toyama ... is toxic and deteriorates the environ-ment through acid rain, photochemical smog, and the production of ozone [1]. Therefore, the development of an NO2gas sensor forenvironmental monitoring ... Kaito et al. [17] applied this method to the formation of metal-oxide nanoparticles, such as WO3, MoO3, etc.;they evaporated various metals in Ar and O2mixture. The first application of the...
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ENVIRONMENTAL INFORMATION SYSTEM FOR ANALYSIS AND FORECAST OF AIR POLLUTION (APPLICATION TO SANTIAGO DE CHILE) pdf

ENVIRONMENTAL INFORMATION SYSTEM FOR ANALYSIS AND FORECAST OF AIR POLLUTION (APPLICATION TO SANTIAGO DE CHILE) pdf

... regions. The paper presents issues of a joint project of UniversidadCatolica de Chile and GMD FIRST which objectives are the exchange of know how in the fields of EIS design and the use of air ... models, the installation of a model-based EIS for air pollution for Santiago de Chile including the acquisition of necessary input data, the study of the particularities of the Santiago region and the demonstration ... the demonstration of the functionality of the EIS in terms of analysis and forecast of air pollution.such as the coastal-lows (Rutllant and Garreaud, 1995).In spring and summer, the relatively...
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Báo cáo y học:

Báo cáo y học: "A review of anatomical and mechanical factors affecting vertebral body integrit

... assist understanding of the complex aetiology of these fractures. Therefore, the aim of this review is to highlight factors identified in the literature that may act to influence the risk of sustaining ... the exact role of each factor and their individual contribution to the aetiology of vertebral fracture. The size of a vertebral body, often measured using computed tomography (CT) to calculate ... example, carrying an additional load. The resulting compression force will then be a function of body weight, the mass of the load and the distance of the load to the vertebral body. Mannion et al....
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Báo cáo y học:

Báo cáo y học: "Incidence of Ocular Zoonoses referred to the Inflammatory and Autoimmune Ocular Diseases Service of the University of Parma - Italy"

... meats, etc). Indeed, the province of Parma is known also as the food valley”. The characteristics of the environment, the presence of woods and the habit of consuming sausages and raw meat make ... where world famous food and wines are produced. Green is undoubtedly one of the dominant colours in the territory of Parma and a series of Na-ture Reserves in the province of Parma as well as parks, ... keratouveitis, tuberculosis, syphilis, etc). There were 26 (63%) new cases of zoonoses, including 24 cases of toxoplasmosis, 1 case of ocular toxocariasis and 1 case of Lyme borreliosis. Of those...
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Contributions of Various Noncovalent Bonds to the Interaction between an Amide and S-Containing Molecules

Contributions of Various Noncovalent Bonds to the Interaction between an Amide and S-Containing Molecules

... from the N lone pair into the s* anti-bonding orbital of the SH bond. This transfer is facili-tated by the overlap of the N lone pair with the lobeof the s* orbital proximate to the S atom, not theusual ... groupof NMA represents a likely proton source. The carbonyl O atomis a prime proton acceptor, as is the N atom. One usuallythinks of the lone pairs of O as the source of charge transfer,but the ... of the S atom’s proton-accepting ability strengthens theNH···S H-bond to the point where it is the sole contributor tothe global minimum in the CH3SCH3/NMA heterodimer, witha binding energy of...
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Acute and Subchronic Toxicity of Tributyltin Chloride (TBTCl) to the Marine Harpacticoid Copepod Tigriopus japonicus Mori

Acute and Subchronic Toxicity of Tributyltin Chloride (TBTCl) to the Marine Harpacticoid Copepod Tigriopus japonicus Mori

... unlikely to cause a reduction in the number of nauplii of T. japonicus, because of the concentration being lower than the safety (uncertainty) factor of 100. On the other hand, relatively high concentrations ... using naupliar and copepodite stages in addition to the acute and subchronic toxicity tests conducted in the present study. CONCLUSIONS Acute and subchronic toxicity of TBTCl to the marine harpacticoid ... addition, the acetone concentration in the acetone-control and test solutions was very low (approximately 0.05 mL/L). The values of survival rate and cumulative number of nauplii in acetone-control...
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