... utilization and tracking of infor-mation related to the programme and facility [31]. In thisrespect, the majority of the coordinators indicated thatinformation, concerning to all aspects of the programme,was ... 0.ResultsRegarding Leadership, most of the coordinators whoparticipated in this study revealed that they were per-sonally involved in the development of a culture of Excellence, reinforcing a strong ... continuously improvedCoordinators become involved in running the PA programme as a set of interrelated processes, all for achieving quality 14 53,85Coordinators ensure that people are capable of...