... using customer relationship management (CRM) CRM offers the benefits of managing detailed information about individual customers and carefully managing customer "touch points" in order to maximize ... intelligence activities, and marketing research Finally, it helps users to analyze and use the information to develop customer insights, make marketing decisions, and manage customer relationships Diff: ... "touch points" of the 40 0 best customers in your database At this point, you want to manage detailed information about each of them to maximize customer loyalty You should use customer relationship...