... Muhammad Muazzem Investigating the relationship between the business performance management framework and the Malcolm Baldrige National Quality Award framework Doctor of Philosophy (Management Science), ... organizational performance and various quality management constructs (Pannirselvam & Ferguson, 2001). These relationships are portrayed in the Malcolm Baldrige National Quality Award (MBNQA) framework. The MBNQA criteria define practices in seven categories ‐ (1) ... The underlying causal relationships and the design structure of the frameworks remain unchanged across industries. Therefore, the terms Malcolm Baldrige National Quality Award framework, ” “MBNQA performance excellence framework, ” “MBNQA model,” Baldrige ...