English Learning Series English for Tourism and Hospitality (Phần 1)
English for Tourism and Hospitality 1
... Elementary English for Tourism and Hospitality LESSON 1 – Taking a reservation over the phone STUDY NOTES Characters Leo: ... the time of day and then your name. For example: Plaza Hotel, good morning. Leo speaking. b) Say the time of day first, the name of the business and then your name. For example: Good ... Guest Jack: Guest The story Leo is taking a reservation for Mona White and her father Jack Webber. They want to book two rooms for three nights at the Plaza Hotel. Language Point - Introducing...
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English for Tourism and Hospitality 2
... saying that again please? C: 0003 0078 22 78 3308 3. A: 5 526 4671 98 02 88 92 B: I’m sorry, I didn’t hear you. Was that double eight five two? A: No, 88 92 4. The Chant Practise saying ... - Asking for Clarification Read the following short dialogues out loud. 1. A: 8869 6719 9908 6683 B: Could you repeat that please? A: 8869 6719 9908 6683 2. A: 0003 0078 22 78 3308 ... Could you repeat, Could you repeat, Could you repeat that please? Oh -2 double 6? Or Oh -2 double 3? Answers: 2. 1) welcome 2) expiry 3) both 4) repeat 5) double 6) credit card ...
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English for Tourism and Hospitality 3
... I can do. Answers: 2. 1) at 2) on 3) in 4) at 5) in 6) on 3. 1) Would you like someone to help you with your suitcases? 2) Is there anything else I can do? 3) Do you need any help? ... put you ____ rooms six-eleven and six-twelve. 6. The lifts are down the corridor and ____ your right. 3. Jumbled sentences - Offering help. Rewrite the sentences with the words in the ... ____ the sixth floor. 3. There’s some meat ____ the fridge. 4. You will find the car park _____ the rear of the hotel. 5. I can put you ____ rooms six-eleven and six-twelve. 6. The...
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English for Tourism and Hospitality 4
... 1) There’s (some) tea and coffee in the cupboard 2) There are ten guests in the lobby. 3) There’s a car park at the rear of the hotel. 3. 1) b 2) d 3) e 4) f 5) a 6) c 4. The Chant Practise ... Practise saying this chant out loud. Is there a kettle? And are there cups? Are there cups for tea? Yes, there’s a kettle And there are cups Is that OK? OK! ... c. Just a minute please. 4. Do you know when the buses will arrive? d. They are both on level nine. 5. Have you seen Mr Webber? e. No thanks. We’re just waiting for someone. 6. Excuse...
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English for Tourism and Hospitality 5
... restaurant close to here And may I suggest, May I suggest You try a local beer? Example answers: 2. 1) Yes it will. 2) Yes there is. 3) Yes we do. 4) Yes we have. 5) Yes we can. 3. 1a) like ... ______________. 4. Have you got any rooms available on the 3rd floor? Yes ______________. 5. Can I have the bill please? Yes ______________. 3. Vocabulary Without referring to the ... Cabaret. It is very _____________. 3. I can _______________ the Golden Lotus. It is _____________ for its seafood. 4. If you ________ to listen to music while you eat, I ___________ the Pearl...
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English for Tourism and Hospitality 6
... Fry c with our guests. 4. The Steamed Vegetables are enough for d rather hot. 5 The Beef in Black Bean Sauce is e has mushrooms, tofu and garlic. 3. Language Practice – writing sentences ... EXERCISES 1. Key vocabulary Look up the meaning and pronunciation of these words in your dictionary. appetisers boiled coconut chicken chillies ... interesting ___________________________________________________________________________ 4. room / comfortable ___________________________________________________________________________ 4. The...
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English for Tourism and Hospitality 7
... Elementary English for Tourism and Hospitality LESSON 7 – In the Restaurant STUDY NOTES Characters Mona: Guest Jack: Guest Jean: Waitress The story Mona and Jack are dining ... the phone in my room? It’s not working. A: I’m sorry. I’ll go and fix it now. A: Is everything alright? B: There’s no tea and coffee in my room. A: I apologise. I’ll get you some right ... A: I’m sorry. I’ll see to it straight away. A: Is everything OK? B: I’ve been waiting for 25 minutes and my meal hasn’t arrived yet. A: I’m sorry. I’ll see to it right away. Grammar -...
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English for Tourism and Hospitality 8
... Elementary English for Tourism and Hospitality LESSON 8 – In the Restaurant STUDY NOTES Characters Mona: Guest Jack: Guest Jean: Waitress The story Mona and Jack are dining ... have just finished their meals and Jean gives them the bill. Mona queries an amount on the bill then pays for their meals. Pronunciation Below are some models for ‘Would you like’ questions. ... you, it sounds like one word instead of two. In spoken English, the two words are linked together. Practise saying would you as one word and use the rising intonation at the end of the question....
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English for Tourism and Hospitality 9
... EXERCISES 1. Key vocabulary Look up the meaning and pronunciation of these words in your dictionary. cab cross find left major mall outside...
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English for Tourism and Hospitality 10
... Elementary English for Tourism and Hospitality LESSON 10 – Giving Directions STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest Joe: Taxi driver The story Mona and ... personal questions. For example, questions about age, marital status, income and family may be too personal for some Australians. Below are some model questions that are suitable for small talk. ... take about half an hour. We’ll see you on Thursday. You’ll be here in time for dinner. They’ll wait for you in the lobby. That’ll be ten dollars thanks. ...
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English for Tourism and Hospitality 11
... (formal) bathers (informal) cossie (informal) jeans pyjamas (formal) p j’s (informal) jim jams (informal) shorts sunglasses (formal) sunnies (informal) shades (informal) ... Elementary English for Tourism and Hospitality LESSON 11 – Shopping STUDY NOTES Characters Mona: Guest Mai: Shop Assistant The story Mona is shopping for a shawl. She is ... is used for two or more items or plural nouns. The following nouns are all plural in English. Some Australian slang, (informal language) has also been included. bathing costume (formal)...
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English for Tourism and Hospitality 12
... EXERCISES 1. Key vocabulary Look up the meaning and pronunciation of these words in your dictionary. better box cashier credit (card) feel ... checked your answers, say the dialogues with a friend. 1 A: That’s $150. How will you be paying for that? B: _____________, thank you. A: Of course. Would you like a ___________? B: Yes please....
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English for Tourism and Hospitality 13
... Elementary English for Tourism and Hospitality LESSON 13 – The Tour Guide STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest The story Mona and Jack want to ... with time. Look at the examples below and check their meaning in your dictionary. Present and future Past Today Yesterday Tomorrow The day before yesterday In a couple of days ... Mona: Guest Jack: Guest The story Mona and Jack want to employ a tour guide. They ask Leo for a recommendation. Language Practice – If you like “If you like” is used to soften a suggestion....
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English Learning Series English for Tourism and Hospitality (Phần 1)
... A for Alfa B for Bravo C for Charlie D for delta E for Echo F for Foxtrot G for Golf H for Hotel I for India J hor Juliet K for Kilo L for Lima M for Mike N for November O for ... for November O for Oscar P for Papa Q for Quebec R for Romeo S for Sierra T for Tango U for Uniform V for Victor W for Whisky X for X-ray Y for Yankee Z for Zulu Bây giờ mời các ... reservation for three nights. Mona White. I called last week. Leo: One moment please, Ms. White… Yes, that was for two single rooms, wasn't it? I've reserved rooms 402 and 403 for you....
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English Learning Series English for Tourism and Hospitality (Phần 2)
... ráo. Fine and sunny. Trời sẽ đẹp và nắng ráo. It's going to be fine and sunny. Ấm áp và nắng ráo. Warm and sunny. Trời sẽ ấm áp và nắng ráo. It's going to be warm and sunny. ... Leo: I also work for Five Star Tours. Mona: I don't understand. Leo: Please, let me explain. I'm saving up to study hotel management in Australia. So I work for Five Star Tours ... not sure about this. Leo: Let me assure you, Ms. White. I have a tourism qualification, and I've been doing this job for seven years Mona: But… Leo: I know all the best tours in...
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