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english for telephoning

TOEIC test of English for International Communication

TOEIC test of English for International Communication

... questions. Regards, Ujjwal 16 Test of English for International Communication General DirectionsThis test is designed to measure your English language ability. The test is divided into twosections: ... instructed at the end of the test. Copyright â 2006 by Educational Testing Service. All rights reserved.ETS, the ETS logo, and TOEIC are registered trademarks of Educational Testing Service.SAMPLE ... off Any order over $10 with this coupon. Not valid with other offers. Offer good until June 16. FREE 1 liter of soda with delivery with this coupon. Not valid with other offers. Offer...
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British Council English For Modern Policing

British Council English For Modern Policing

... later date, as a homework assignment or for self-study. TEXT A THE ATLANTA POLICE FORCE It was a widely respected police-force, an award-winning police force. Murders were solved, speeding ... counter-measures (8)…………… (take). This form of policing tends (9) …………… (involve) specialist squads who are reliant on the analysis of crime patterns and information from the informants. Read the text ... accused. Ole Nicolae Kvisler, 22, went looking for “foreigners” in their car and she picked out Benny Hermansen as a perfect target. report for duty, to follow a lead, to shadow a suspect,...
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English for Tourism and Hospitality 1

English for Tourism and Hospitality 1

... Elementary English for Tourism and Hospitality LESSON 1 – Taking a reservation over the phone STUDY NOTES Characters Leo: ... the time of day and then your name. For example: Plaza Hotel, good morning. Leo speaking. b) Say the time of day first, the name of the business and then your name. For example: Good ... Guest Jack: Guest The story Leo is taking a reservation for Mona White and her father Jack Webber. They want to book two rooms for three nights at the Plaza Hotel. Language Point - Introducing...
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English for Tourism and Hospitality 2

English for Tourism and Hospitality 2

... saying that again please? C: 0003 0078 22 78 3308 3. A: 5 526 4671 98 02 88 92 B: I’m sorry, I didn’t hear you. Was that double eight five two? A: No, 88 92 4. The Chant Practise saying ... - Asking for Clarification Read the following short dialogues out loud. 1. A: 8869 6719 9908 6683 B: Could you repeat that please? A: 8869 6719 9908 6683 2. A: 0003 0078 22 78 3308 ... Could you repeat, Could you repeat, Could you repeat that please? Oh -2 double 6? Or Oh -2 double 3? Answers: 2. 1) welcome 2) expiry 3) both 4) repeat 5) double 6) credit card ...
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English for Tourism and Hospitality 3

English for Tourism and Hospitality 3

... I can do. Answers: 2. 1) at 2) on 3) in 4) at 5) in 6) on 3. 1) Would you like someone to help you with your suitcases? 2) Is there anything else I can do? 3) Do you need any help? ... put you ____ rooms six-eleven and six-twelve. 6. The lifts are down the corridor and ____ your right. 3. Jumbled sentences - Offering help. Rewrite the sentences with the words in the ... ____ the sixth floor. 3. There’s some meat ____ the fridge. 4. You will find the car park _____ the rear of the hotel. 5. I can put you ____ rooms six-eleven and six-twelve. 6. The...
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English for Tourism and Hospitality 4

English for Tourism and Hospitality 4

... 1) There’s (some) tea and coffee in the cupboard 2) There are ten guests in the lobby. 3) There’s a car park at the rear of the hotel. 3. 1) b 2) d 3) e 4) f 5) a 6) c 4. The Chant Practise ... Practise saying this chant out loud. Is there a kettle? And are there cups? Are there cups for tea? Yes, there’s a kettle And there are cups Is that OK? OK! ... c. Just a minute please. 4. Do you know when the buses will arrive? d. They are both on level nine. 5. Have you seen Mr Webber? e. No thanks. We’re just waiting for someone. 6. Excuse...
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English for Tourism and Hospitality 5

English for Tourism and Hospitality 5

... restaurant close to here And may I suggest, May I suggest You try a local beer? Example answers: 2. 1) Yes it will. 2) Yes there is. 3) Yes we do. 4) Yes we have. 5) Yes we can. 3. 1a) like ... ______________. 4. Have you got any rooms available on the 3rd floor? Yes ______________. 5. Can I have the bill please? Yes ______________. 3. Vocabulary Without referring to the ... Cabaret. It is very _____________. 3. I can _______________ the Golden Lotus. It is _____________ for its seafood. 4. If you ________ to listen to music while you eat, I ___________ the Pearl...
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English for Tourism and Hospitality 6

English for Tourism and Hospitality 6

... Fry c with our guests. 4. The Steamed Vegetables are enough for d rather hot. 5 The Beef in Black Bean Sauce is e has mushrooms, tofu and garlic. 3. Language Practice – writing sentences ... EXERCISES 1. Key vocabulary Look up the meaning and pronunciation of these words in your dictionary. appetisers boiled coconut chicken chillies ... interesting ___________________________________________________________________________ 4. room / comfortable ___________________________________________________________________________ 4. The...
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English for Tourism and Hospitality 7

English for Tourism and Hospitality 7

... Elementary English for Tourism and Hospitality LESSON 7 – In the Restaurant STUDY NOTES Characters Mona: Guest Jack: Guest Jean: Waitress The story Mona and Jack are dining ... the phone in my room? It’s not working. A: I’m sorry. I’ll go and fix it now. A: Is everything alright? B: There’s no tea and coffee in my room. A: I apologise. I’ll get you some right ... A: I’m sorry. I’ll see to it straight away. A: Is everything OK? B: I’ve been waiting for 25 minutes and my meal hasn’t arrived yet. A: I’m sorry. I’ll see to it right away. Grammar -...
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English for Tourism and Hospitality 8

English for Tourism and Hospitality 8

... Elementary English for Tourism and Hospitality LESSON 8 – In the Restaurant STUDY NOTES Characters Mona: Guest Jack: Guest Jean: Waitress The story Mona and Jack are dining ... have just finished their meals and Jean gives them the bill. Mona queries an amount on the bill then pays for their meals. Pronunciation Below are some models for ‘Would you like’ questions. ... you, it sounds like one word instead of two. In spoken English, the two words are linked together. Practise saying would you as one word and use the rising intonation at the end of the question....
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