... at least plan for that unpredictability, taking task-relevant paperwork ‘just in case’ it is required. Paradoxically, mobilisation work may therefore take place whilst at a static workplace ... typification of mobile virtual and collaborative work in terms that are predicated on the technology being available, and therefore necessary, is dangerous. As well as virtual working not being new in ... and a heuristics evaluation checklist, an adaptation of a task analysis method, assessment against us-ability guidelines, a consumer report and evaluation procedure, and obser-vation based...