... viewing a particular situation62 THE EQ INTERVIEW Empathy, which is the ability to understand the perspective of others, constitutes the second area of emotional intelligence. Em-pathy is characterized ... ofquestions, the interviewer should be determining whether the candi-date is helpful without being asked. First, is the candidate able to see the need? Second, is the candidate willing to assist? The interviewerwill ... Quality and Participation 30 , 2 (Sum-mer 2007): 4.2. Harry P. Richard, “Listen to the Workers,” Quality Progress 33 , 12 (Decem-ber 2000): 136 . 3. D. Meyer, “`51-Percenters’ Have Five Key Emotional...