... 229- 230 , 231 , 233 ,240-241infrastructure of, 236 i, 236 - 237 market research on, 259new competition, 218Iran, international marketing research, 20ISO 14,000, environmental marketing, 31 -32 Japaninternational ... research, 96-97Value-creating networks, e-business, 232 , 233 - 234 , 234 i, 235 Vendors, purchasing management research, 35 Volsky, Richard, 264Wall Street Journal, The, e-business, 233 Web site, Cabell’s Directory, ... overview, 11 -32 , 136 marketing review literature, xvpurchasing management research, 34 Marketing audit, customer service, 90 Marketing communicationliterature overview, 105- 132 ,145-149marketing...