... satisfaction. MARKETING INSIGHT BUSINESS ORGANIZATION ' 13 million Businesses 1 U.S. Aggr. Sales $17, 590 trillion i Finance Marketing Production Direct Marketing Marketing Research ... channels for direct marketing include face-to-face selling, direct mail, catalog marketing, telemarketing, interactive TV, kiosks, Web sites, and mobile devices. 4. Interactive marketing provides ... Strategic Sales Force," Marketing Management (Summer 1997): 29-34; Robert S. Duboff and Lori Underhill Sherer, "Customized Customer Loyalty," Marketing Management (Summer 1997):...