... software programs:CRM-Forum, 35database marketing, generally, 104development of, 82 marketing automation software, 81 marketing process automation, 82 marketing strategy simulators, 114partner ... with them than by only sending out one-way messages.• From mass marketing to customized marketing. The massmarket is splintering into mini-markets and your companynow has the capability of marketing ... persuasively as can a friend, acquaintance, past customer, or inde-pendent expert. Suppose you are planning to buy a PDA (personaldigital assistant) and you have seen all the ads for Palm, HP, andSony....