... acquisition, development, and management practices;• the organization creates and maintains better project-level cost information; and • key customers (or end users) and business needs for each IT project ... investment management processes provides: (1) a rigorous, standardized tool for internal and external evaluations of these processes; (2) a consistent and understandable mechanism for reporting ... Land Management: Plan Needed to Sustain Progress in Establishing IT Investment Management Capabilities, GAO-03-1025 (Washington, D.C.: Sept. 12, 2003) ; U.S. General Accounting Office, Information...