Quagmire or Gold Mine?

... are either male or female". This same system, when asked for all the Michigan doctors and Pennsylvania dentists, produced a list of all the people who were either doctors or dentists and ... IBM stock and had invested my savings in that health spa for cats, what would my net worth be now?"), word sense ambiguity (the word "yield" is ambiguous if there is both financial ... lived in either Michigan or Pennsylvania. This is the state of our art? Instead of assuming that the problem is one of using typed English to access and /or update a file or files in a single...

... a man or two." "Thank you for your information," cried Fred. "And now one question more. Can you tell me how many Englishmen were killed by those same Americans, before they ... asleep, for we start early in the morning, and before to-morrow night you'll not feel as fresh as you do at present." As he spoke he removed the whiskey, and in half an hour deep snoring ... sink-holes is to be found for forty miles; strike the mines of Victoria; and then we are near the gold fields of Ballarat." "Where I hope we shall make a fortune and return to Melbourne...

... ProcedurePause when formulating judgment Understand what was meant by actions or wordsReflect on information and ask for additional informationReinterpret by applying an alternate explanationRedirect conversation toward goals ... ImpasseTake a break to develop strategiesDefine cost consequences if agreement is not reachedReconsider outcomes to be accomplishedLower your dependence on them and increase their dependence on youBreak problem into smaller partsIf impasse is on substance, focus on process – how to proceed from hereIf impasse is on process, try the shared text approachKeep power in your pocket (e.g. attorney, credible reference)Keep the door open Conflict as a Choice PointExplore whether conflict is a signal for a changeView the disagreement as a choice point and explore options for moving forward – what comes next?Utilize framing ... Differences•Dismissive – interrupting, talking over, ignoring {men engage more frequently than women}•Exclusionary – leaving someone out of the meeting, discussion or social gathering•Undermining – going behind the back of others or using insults to discredit arguments•Retaliatory – used when other party feels threatened•Patronizing – use a condescending tone {happens more to women}...