... determined by the accumulation of all the various aspects ofthe UX while using the software. Design issues tend to weigh dispro-portionately on the user’s impression ofthe trustworthiness ofthe product, ... design, and the other had a design that suggested the product was older. When the users ofthe kiosks were asked whether they trusted the directions provided by a given kiosk, the one with the modern ... theartof good lmmaking. Theartof lmmaking helps them build and maintain engagement, and ensures that they avoid the simple little prob-lems that break the fourth wall and remind the audience...
... to othersoftware systems. No other part ofthe work so cripples the results if done wrong. No other part is more difficult to rectifylater. Therefore, the most important function that the softwarebuilder ... thattheir own view ofthe world is the most useful. Or worse, that itis the only view ofthe world worth considering and using in the project-planning process. The hardest single part of building ... as possible. The leader sets the tone by starting the conversations, asking the important questions, and making sure the right people are in the room at the right time. However, there are three...