... amicablyExamples of letters making complaintswith examples of letters of reply to them concerning:incorrect delivery of orderfaulty manufacture of goodsfaulty machinery/equipmentbreach of agreementFollow-ups ... ManagerThe Layout ofBusiness LettersSpecimen Letters (1), (2) and (3) illustrate three very common - but quite different - layouts of business letters./ IndentationSpecimen Letter (1) is ‘indented’, ... a business letter is free from the possibility of ambiguity or misunderstanding. It the reader of a business letter cannot understand, or misunderstands or misinterprets, the meaning of a letter, serious...
... latest models of laser printers have arrived.You-attitude: The latest models of laser printers are now available for you.3. Positive emphasisTo create goodwill in all kinds ofbusiness messages, ... following examples of gender-neutral language :Avoid using compounds containing man in all business writing. Study the following words with man and the recommended version without man:businessman ... Some Golden Rules ofBusiness Writing 1. Remember your readerThe style you choose depends on the relationship you already...
... AMA Handbook ofBusiness Writing 571Section 3 SampleBusiness DocumentsREQUEST LETTERSA request letter is written to seek information, permission, or an explana-tion. This type ofletter should ... Handbook ofBusiness Writing 557Section 3 SampleBusiness DocumentsREFUSAL LETTER A refusal letter is written to deny a request, decline an invitation, or replynegatively to a suggestion. When writing ... Analytical Research Report574 The AMA Handbook ofBusiness Writing (Courtesy of the National Institutes of Health) 560 The AMA Handbook ofBusiness Writing ■ May contain tables and graphs and can...
... The AMA Handbook ofBusiness Writing Figure 3.42 Newsletter(Courtesy of the U.S. General Services Administration) 489Section 3 SampleBusiness Documents■ The content and format, varying depending ... 509Section 3 SampleBusiness DocumentsAt corporate meetings the following actions will normally be approved bythe board of directors:■ Election of officers of the corporation■ New business policies ... danger notices should alert readers of any possibility of hurting themselves or damaging equipment.496 The AMA Handbook ofBusiness Writing 499Section 3 SampleBusiness DocumentsMost introductions...
... Handbook ofBusiness Writing 468 The AMA Handbook ofBusiness Writing COLLECTION LETTER Collection letters are written to collect amounts owed on a past-dueaccount. When writing a collection letter, ... overall elements of the business plan document include:■ Cover sheet■ Statement of purpose■ Table of contents■ Description of the business 442 The AMA Handbook ofBusiness Writing Figure 3.10 ... Annual Report Letter from the Chairman(Courtesy of the U.S. Securities and Exchange Commission) 451Section 3 SampleBusiness Documents BUSINESS LETTER The parts of a businessletter are (Figure...
... inconsistent due to the length of the content.■ Footnotes should be included at the end of the table.390 The AMA Handbook ofBusiness Writing Figure 2.11 Table of Contents Page ExampleCONTENTSSection ... your business three benefits[summative modifier] that can enhance the productivity of any business. SuperlativeA superlative is a type of adjective or adverb that depicts something that is of ... an action is required.Example: Mom said we must clean the kitchen.Should of See Might of, Should of, Would of, Could of. Should, WouldUse should with the first person and would with the second...
... such as to have.308 The AMA Handbook ofBusiness Writing PersonPerson involves the use of pronouns used as subjects of a sentence or clause.Categories of person include:■ First person singular—The ... case of thepronoun that would be appropriate if the noun were not there.Example: We teachers are demanding a raise.314 The AMA Handbook ofBusiness Writing Parts of SpeechThe eight parts of ... not numbered. A first page of a work or of a chapter is notmarked with a number, although the numbering of the following pages takesinto consideration the number of the first page.It is acceptable...
... kind of flowers.Correct: She asked for those kinds of flowers.Correct: She asked for that kind of flower.Kind of, Sort of Kind of and sort of are unclear. Be definite when speaking or writing. Incorrect: ... Handbook ofBusiness Writing Imperative MoodImperative mood is an attitude in writing or speaking that involves givingdirectives, orders, or strong suggestions.Example: Get out of my office!Example: ... Lists.Inside of, WithinDon’t use inside of where you could use within.Incorrect: He will visit us inside of a week.Correct: He will visit us within a week.242 The AMA Handbook ofBusiness Writing ...
... desperate fix.Correct: She is desperate because of her present situation.200 The AMA Handbook ofBusiness Writing When writing the numerical form of hundredths or thousandths, add zeros asplace ... Figuratively.Figure of SpeechA figure of speech is a form of expression where a word or words are usedto convey something different from their literal meaning.198 The AMA Handbook ofBusiness Writing ... equations use mathematical symbols and letters of the alpha-bet to define conditions of equality, to indicate true or false, or to identifysomething. Letters of the alphabet are used to represent...
... nuclear-freeoff-color pre-engineered president-electself-doubts self-esteem stand-intime-out water-resistant138 The AMA Handbook ofBusiness Writing Capital LettersCapital letters are used ... are often used in the creation of a new business document. Citedsources appear within the text and in a reference list at the end of the doc-ument.■ Within the text, insert the last name of ... the constitution of any nationCorporations■ American Brake Corporation■ Container Corporation of America■ But: The corporation was dissolved.108 The AMA Handbook ofBusiness Writing CCall...
... phrases are often treatedas parenthetical elements set off from the rest of the sentence with a commaor a pair of commas.AbsolutelyThe term absolutely should not be used in formal writing. Incorrect: ... analyseparalyze paralyse72 The AMA Handbook ofBusiness Writing A backslash (\) is often used in computer programming languages and toindicate the directory structure of a computer hard drive.Back up, ... citation [a penalty] for speeding.76 The AMA Handbook ofBusiness Writing An initialism is an acronym whose letters do not make a word; the letters arepronounced individually.Example: CBS, CIA,...
... Parts of a Business Letter, 453Figure 3.16: Block Letter, 455Figure 3.17: Modified Bock Letter, 456Figure 3.18: Modified Semiblock Letter, 457Figure 3.19: Simplified Letter, 458Figure 3.20: Business ... it by proofreadingand revising. BUSINESS WRITING STYLEThe overall tone of a business document, as seen through the choice of wordsand commentary, reflects the writer’s attitude. Business writers ... Photographs present realistic views of a subject.14 The A MA Handbook ofBusiness Writing tial problems, but don’t rely on these tools in place of a thorough editing andproofreading. During the editing...
... these resources at my disposal - and a decade of professional writing experience - the writing sometimes seems to happen by itself. But my way of working has an underlying structure that, I ... copywriter, corporate communication specialist and business writer. They reflect my experience of what works and my personal views of how businesswriting should be used within the organisation.The ... complex proposals. Mastery of this system will make you self-reliant, more insightful and more effective when it comes to business writing. Language is a powerful kind of magic. This book is an...
... products of wasted human toil (and orga-nisational resources) probably lacked one of the crucial ingredients of good business writing: focus. Focus involves adjusting the scope and scale of your ... c e l .co m Overview of the principles ofbusiness writing Focus Adjust the scope and scale of your writing to influence the attitude and behavi-our of your readers. Develop a brief and outline, ... discussing the merits of a new strategy or business case. In short, attitude involves the heart and mind of your reader, both of which need to be captured before your writing can be truly effective.-...