DAS Customer Satisfaction Survey Report
customer satisfaction made easy
MODELLING IMPORTANCE PREFERENCES IN CUSTOMER SATISFACTION SURVEYS
1998 customer satisfaction report
Measuring Customer Satisfaction
SOLUTIONS FOR THE HAI CHAU CONFECTIONERY COMPANY’S PRODUCT STRATEGY TO PROMOTE CUSTOMER SATISFACTION
Customer Satisfaction Report
Alternative designs and methods for customer satisfaction measurement
CUSTOMER SATISFACTION MEASUREMENT MODELS: GENERALISED MAXIMUM ENTROPY APPROACH
CUSTOMER SATISFACTION USING DATA MINING TECHNIQUES
Final Report of the Customer Satisfaction Work Group
Customer satisfaction: review of literature and application to the product-service systems