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Chapter1
ResearchingandEvaluatingInformation&
CommunicationTechnologyforSocialDevelopment
ColinLatchem
Introduction
Projectsapplyinginformationandcommunicationtechnology
(ICT)tosocialdevelopmentarerarelyresearched,evaluatedor
reported,andevenwhentheyare,theconceptualisation,design,
conductandreportingofthisworkoftenlacksquality.Thereisa
needforfarmorerigorousresearchintoICTprojectsatthe
national,organisational
andpractitionerlevels,toachieveabodyof
researchthatcanguidefutureplanningandpractice.Policy
makers,plannersandpractitionersalikeneedtobeinvolvedin
undertakingformativeandsummativeevaluation,andquantitative
and/ orqualitativeresearch,notonlytoimprovetheirown
knowledgeandskillsinICTforsocial
development, buttoprovide
robustandstrategicallysignificantfindingsthatcaninfluenceand
guidegovernments,donors,andotherkeystakeholders.
ResearchandevaluationofICTforsocialdevelopmentareneeded
atthe:
1) ... Inventoryofequipmentandpersonnel:becauseofMDFIs
experienceinrunningvariousdevelopmentandresearch
projects,itsstaffhasbeentrainedandhasdevelopedthe
capacityandknowledgetoruntheresearch.
ã Trainingandcapacitybuilding:activitieshandledbythe
teamhaveinvolveddevelopingthecapabilitiesand
knowledgeofstakeholdersthroughactivitiessuchas
seminarsandtrainingoftrainersworkshops.
ã ... 22
accessibilityproblemstheycreate, and areleadingtoless
efficienteducationaldeliverythanwaspossiblewithtraditional
media and withearlierInternet‐basedmethods.Meanwhile, in
specificregions,differenttechnologicalemphaseshaveemergedto
theexclusion of others.NorthAmericanODLinstitutions,for
example,tendnottoexploitthe
Internet’svastpotentialfor
synchronousinteraction, in view of thetime‐zonedifferences
betweenonlinestudents and faculty;whileothernations(e.g.
Japan)haveemphasisedlive,satellite‐basedbroadcastmethods of
educationtoagreaterextentthanonlinemethods.Meanwhile,
nationswithwidespreadInternetconnectivitytendnottobeusing
it
foreducationalpurposesatall.TheSouthPacificisland of Niueis
apparentlytheonlynation in theworldwithcompletelyfree
Internetservicethoughlittleeducationalusage of it(Veramu,2005,
personal communication) .
AsLatchemhasstressed(Chapter1),comparativeresearch and
evaluationeffortsareessentialtoadjust
thesedisparities, and to
identifythemosteffectivepolicies and practicesforODL
technology usage.Researchintoonlinemethodologytendstobe
conceivedwithinfinitegeographicalboundaries,however,leading
towidespreadduplication of effortbetweeninstitutions and
nations. In anattempttoovercometheseproblems,theIDRC
supportsaseries
of complementaryODLprojectsinvolvingclose
collaborationbetweenR&Dteams in 12Asiancountries:
Bhutan,Cambodia,HongKong,India,Indonesia,Laos,Mongolia,
Pakistan,thePhilippines,SriLanka,Thailand, and VietNam.The
initiativerunsfrom2005‐2008, and hasbeennamedPANdora,
representing‘PANAsiaNetworkingDistance and OpenResource
Access’.
ThePANdoranetworkisadministeredbytheVirtual
University of Pakistan and UniversitasTerbuka,Indonesia, and is
fundedbytheIDRC’sPANAsiaoffice in Singapore.
TheIDRChasfundednumerousDL technology projects in the
past,eachcontainingdiverseelements.Forexample,aPANAsia
projectnearingcompletionatthe
NationalInstitute of Education,
Bhutan,isdevelopingawiderange of ODLprovisions and skills,
includingtraditional and onlinecoursematerials,training and
evaluationmethods, and the development of keyperformance
indicators.ThePANdorainitiativetakesadifferentapproach,
wherebysimultaneousprojectsexaminespecificissues, and
minimaloverlapoccursbetweenthe
projects(Baggaley&Ng,
23
2005).TheninePANdoraprojectsaretherebycomplementary in
scope, and, itishoped,willleadtothe development of aODL
approachappropriatetoSouth and SEAsiagenerally.TheIDRC
createditsPANdoramodelfollowinga2004overviewtour of the
countries
involvedbythefirstauthor of thisChapter.A
comprehensiveframeworkfortheinitiativehasbeenpresentedby
Malik,Belawati&Baggaley(2005).
ThePANdoraProjects(2005‐08)
Project#1(India,PakistanSriLanka):
Accessibility,Acceptance, and Effects of DLTechnologies in SouthAsia
ThisprojectinvestigatesdifferentICT‐basedlearningmodels
(independent and blended), in terms of access,acceptability,impact
onlearning and costeffectiveness, and learningstyles.Itoffers
implicationsforfutureDLinitiatives in Asia and in othercountries
wherethe
benefits of DLhavenotyetbecomegenerallyknown.
Expectedoutputsincluderesearchpublicationsonaccessto
learningtechnologies in thethreecountries; and recommendations
forICT‐basedlearningmodels and bestpracticesthatare
appropriatetothethreecountries and others in theregion.
Project#2(Mongolia,Philippines)
:
TheViability of MobileSMSTechnologiesforNon‐formalDL in Asia
Thefeasibility and acceptability of usingshortmessagesystem
(SMS)technologiesarebeinginvestigatedfornon‐formalDL
deliverytodifferentsocio economic, cultural and gendergroups.
Expectedoutputsincludecourseware in SMS and otherformats
(booklets,
cassettes,CD‐ROMs,online);anSMSserver in thetwo
participantcountriestohandlestudentregistration,storage, and
deployment of theeducationalmaterials;trainedpersonnelon
SMS‐enabledtechnologies;researchtools/methodologiesforuseby
projectpartners;publications; and aset of suggestionsforpolicy
guidelines and standardsfortheuse
of SMS in DL.[Aprogress
reportonthisprojectisgiven in Chapter7.]
...