... ProcedurePause when formulating judgment Understand what was meant by actions or wordsReflect on information and ask for additional informationReinterpret by applying an alternate explanationRedirect conversation toward goals ... ImpasseTake a break to develop strategiesDefine cost consequences if agreement is not reachedReconsider outcomes to be accomplishedLower your dependence on them and increase their dependence on youBreak problem into smaller partsIf impasse is on substance, focus on process – how to proceed from hereIf impasse is on process, try the shared text approachKeep power in your pocket (e.g. attorney, credible reference)Keep the door open Ulterior Motive DeceptionLyingCreating impression others will think poorly of them in order to gain complianceThreatening someone with power you don’t possessSwitching sides on an issue to create confusionSuggesting you will provide something of value you don’t intend to deliverOffering false flatteryIntimidating other side with false claimsMaking intentional misrepresentationsPretending to be angry, insulted or annoyed to induce cooperationWhen ... Differences•Dismissive – interrupting, talking over, ignoring {men engage more frequently than women}•Exclusionary – leaving someone out of the meeting, discussion or social gathering•Undermining – going behind the back of others or using insults to discredit arguments•Retaliatory – used when other party feels threatened•Patronizing – use a condescending tone {happens more to women}...
... directories, and muchmore. To support the structured Webhypothesis, this article will survey pre-liminary Web mining successes andsuggest directions for future work.Web mining may be organized ... databases, yetmuch of the information on the Weblies buried in documents designed forhuman consumption such as homepages or product catalogs. Further-more, much of the information on theWeb is ... the store’s responses. In the software shop-ping domain, Shopbot was given the home pages for12 online software vendors. Shopbot learned toextract product information from each of the stores,including...