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When the Discussion Gets Stalled or Heated

When the Discussion Gets Stalled or Heated

Kỹ năng quản lý

... ProcedurePause when formulating judgment Understand what was meant by actions or wordsReflect on information and ask for additional informationReinterpret by applying an alternate explanationRedirect conversation toward goals ... ImpasseTake a break to develop strategiesDefine cost consequences if agreement is not reachedReconsider outcomes to be accomplishedLower your dependence on them and increase their dependence on youBreak problem into smaller partsIf impasse is on substance, focus on process – how to proceed from hereIf impasse is on process, try the shared text approachKeep power in your pocket (e.g. attorney, credible reference)Keep the door open Ulterior Motive DeceptionLyingCreating impression others will think poorly of them in order to gain complianceThreatening someone with power you don’t possessSwitching sides on an issue to create confusionSuggesting you will provide something of value you don’t intend to deliverOffering false flatteryIntimidating other side with false claimsMaking intentional misrepresentationsPretending to be angry, insulted or annoyed to induce cooperationWhen ... Differences•Dismissive – interrupting, talking over, ignoring {men engage more frequently than women}•Exclusionary – leaving someone out of the meeting, discussion or social gathering•Undermining – going behind the back of others or using insults to discredit arguments•Retaliatory – used when other party feels threatened•Patronizing – use a condescending tone {happens more to women}...
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Quagmire or Gold Mine?

Quagmire or Gold Mine?

Kỹ thuật lập trình

... directories, and muchmore. To support the structured Webhypothesis, this article will survey pre-liminary Web mining successes andsuggest directions for future work.Web mining may be organized ... databases, yetmuch of the information on the Weblies buried in documents designed forhuman consumption such as homepages or product catalogs. Further-more, much of the information on theWeb is ... the store’s responses. In the software shop-ping domain, Shopbot was given the home pages for12 online software vendors. Shopbot learned toextract product information from each of the stores,including...
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