overview of tourism and hospitality industry
English for Tourism and Hospitality 1
... day first, the name of the business and then your name. For example: Good morning, Plaza Hotel. Leo speaking. c) Say the time of day first, the name of the business and then your name. ... Say the name of the business first, use a polite greeting to express the time of day and then your name. For example: Plaza Hotel, good morning. Leo speaking. b) Say the time of day first, ... Elementary English for Tourism and Hospitality LESSON 1 – Taking a reservation over the phone STUDY NOTES Characters...
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English for Tourism and Hospitality 2
... meaning and pronunciation of these words in your dictionary. credit card double repeat both expiry welcome 2. Vocabulary practice Write the correct word from the box above in each of the ... 5. Doctor Webber, did you say _______________ 7? 6. Are you paying by __________ _________Professor Webber? 3. Language practice - Asking for Clarification Read the following short...
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English for Tourism and Hospitality 3
... hotel. 5. I can put you ____ rooms six-eleven and six-twelve. 6. The lifts are down the corridor and ____ your right. 3. Jumbled sentences - Offering help. Rewrite the sentences with ... Practise saying this chant out loud. Can I help? Can I help? Can I help you? Of course, of course Of course, Madam I’ll see what I can do. Answers: 2. 1) at 2) on 3) in 4) at 5) in ... EXERCISES 1. Key vocabulary Look up the meaning and pronunciation of these words in your dictionary. reservation lovely lobby moment rear view quiet...
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English for Tourism and Hospitality 4
... f. Both of the buses will be here in 10 minutes. Answers: 2. 1) There’s (some) tea and coffee in the cupboard 2) There are ten guests in the lobby. 3) There’s a car park at the rear of the ... ___________________________________________________________________________ 3. Matching – Both and just Match the first part of the conversation with the correct response. Practise saying them with your friends. ... EXERCISES 1. Key vocabulary Look up the meaning and pronunciation of these words in your dictionary. anything else I’ll see to it right away iron tea-making...
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English for Tourism and Hospitality 5
... EXERCISES 1. Key vocabulary Look up the meaning and pronunciation of these words in your dictionary. recommend very close restaurant famous (just) two ... Practise saying this chant out loud. I recommend I recommend A restaurant close to here And may I suggest, May I suggest You try a local beer? Example answers: 2. 1) Yes it will. 2)...
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English for Tourism and Hospitality 6
... EXERCISES 1. Key vocabulary Look up the meaning and pronunciation of these words in your dictionary. appetisers boiled coconut chicken chillies crispy ... Vegetables are enough for d rather hot. 5 The Beef in Black Bean Sauce is e has mushrooms, tofu and garlic. 3. Language Practice – writing sentences Below are some key words. Write sentences ... hot ready sauce sounds steamed 2. Language Practice – Describing dishes Match the start of the sentence with the correct ending. Practise saying them with your friends. 1. The Crispy...
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English for Tourism and Hospitality 7
... Elementary English for Tourism and Hospitality LESSON 7 – In the Restaurant STUDY NOTES Characters Mona: Guest Jack: Guest Jean: Waitress The story Mona and Jack are dining ... the phone in my room? It’s not working. A: I’m sorry. I’ll go and fix it now. A: Is everything alright? B: There’s no tea and coffee in my room. A: I apologise. I’ll get you some right away. ... some model dialogues to practise asking if there’s a problem. They also use now, straight away and right away to say that you will do something immediately. Read them out loud with a friend....
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English for Tourism and Hospitality 8
... Elementary English for Tourism and Hospitality LESSON 8 – In the Restaurant STUDY NOTES Characters Mona: Guest Jack: Guest Jean: Waitress The story Mona and Jack are dining ... sounds like one word instead of two. In spoken English, the two words are linked together. Practise saying would you as one word and use the rising intonation at the end of the question. Read the ... is another way of saying, ‘Let me check’. When Mona asks what the extra $2 is for, Jean says, “Let me see. Ah, that’s for the use of the towels”. Here are some other examples of ‘Let me see’...
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English for Tourism and Hospitality 9
... EXERCISES 1. Key vocabulary Look up the meaning and pronunciation of these words in your dictionary. cab cross find left major mall outside pleasure...
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English for Tourism and Hospitality 10
... English for Tourism and Hospitality LESSON 10 – Giving Directions STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest Joe: Taxi driver The story Mona and her father, ... driver. Language Practice -Small talk When Mona and Jack get in the taxi, Joe asks them some questions to start a conversation. These types of questions about common interests are sometimes ... using will As we learnt in lesson 10, “that’ll be” is a short way of saying “that will be”. Here are some other examples of contractions using will. Read them out loud. I’ll get this....
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English for Tourism and Hospitality 11
... Elementary English for Tourism and Hospitality LESSON 11 – Shopping STUDY NOTES Characters Mona: Guest Mai: Shop ... Language Practice - Describing goods There are a number of ways you can describe goods. Below are some examples that use “it is” and ‘they are”. Read them out loud. A: What is the fabric ... pyjamas so expensive? B: They’re pure silk. A: Why are the shoes so expensive? B: They are handmade. A: Do these ties come in different colours? B: Yes, they come in blue, green or red....
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