keeping the responder chain alive
Hiring and Keeping the Best People 12
... people who are suited to their jobs and making sure that they understand what they are getting into (both in terms of the culture of the company and the specifics of their job descriptions).A ... primarily because one or more of the above conditions was either absent at the beginning or has since been eliminated For example: • The company’s leadership shifts Either the quality of top management’s ... comfortable with—take the helm • People may also leave when their relationship with their bosses becomes stressful or problematic, and they don’t see any other options in their company (See “Managers...
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Hiring and Keeping the Best People 13
... when they respect their supervisors, when they are fairly compensated, and when they perceive their work as meaningful • People seek greener pastures when leadership changes unfavorably, when they ... to the corporation than others From the marketing perspective, various qualities make them more economically valuable: Market-Wise Retention 89 • they spend more dollars on company products • they ... like these and target the customer segment that Helen represents, and once they capture those valuable customers, they are not reluctant to spend money on things that will keep them loyal In their...
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Hiring and Keeping the Best People 14
... percentage-of-compensation contributions Nevertheless, there are strategies for keeping the best or, at a minimum, keeping them longer.We turn to these next Market-Based Retention Strategies Cappelli ... another The big securities dealers on Wall Street, for example, don’t ask their traders and clerical personnel to clean out the restrooms and vacuum the carpets before they go home at night They ... dedicated to their crafts or professions than to money see their compensation as an indication of the organization’s appreciation of their contributions and abilities If they feel undervalued, they will...
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Hiring and Keeping the Best People 15
... reps” to learn the ropes and build client accounts—and then they try to recruit them It is a way to acquire good people on the cheap The practice of poaching workers trained by others—or “free ... In areas where these firms are dominant employers, they often have a significant say in the curricula of these institutions—and are thus able to shape the training they need for their employees ... lay these people off, or b) they leave us for jobs elsewhere?” More pointedly, they question,“Are we simply picking up the training tab for other companies—perhaps our direct competitors?” These...
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Hiring and Keeping the Best People 16
... the cost of doing this relative to the benefits? Is the cost less than the benefits? If the cost exceeds the benefits, then the recourse is to either move the Tips for Career Development • Provide ... level—where they have the potential to be A performers If they fail to improve after coaching in these new positions, he feels that it is in the organization’s best interest to let them go.11 Nevertheless, ... within the organizations that are recruiting them Hill points to three characteristics of effective mentors: • they set high standards; Developing the Talent You Have 111 • they make themselves...
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Hiring and Keeping the Best People 17
... with another! Meanwhile, the lax, the lazy, and the malingerers coast along, picking up their paychecks every two weeks Are the workhorses of the department given promotions for all their good ... families.They don’t like the current separation between their lives at work and their lives at home Consider these ideas: • Institute regular family picnics—and invite people to bring their pets, ... can create a team spirit by means such as these: • Periodically reward the group with free passes to the theater, museum exhibits, the ballet, and other cultural events • Start up a book or film...
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Hiring and Keeping the Best People 18
... performance In the United States, two long-term developments brought the work-life issue to a head in the late 1990s .The first was the uniquely American practice of expanding the work year, even ... satisfy both sides. The fact that these managers define business success in terms of results is key,” they write.“To them, outcomes matter more than process.To that end, they give their employees ... or artistic pursuits absorb their attention? Do they have other skills that might benefit the company? As the Hawthorne experiments found many decades ago, making these inquiries and simply showing...
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Hiring and Keeping the Best People 19
... 132 Hiring and Keeping the Best People tax-filing crunch, then works 30-hour weeks for the balance of the year • For example, to accommodate his weekend acting ... pating actively in the rearing of their children.”11 Traditional work schedules and the demands of business travel put these two goals in conflict It’s nearly impossible to manage the household if ... over others in hiring good people.Telework and flexible work scheduling are the two of the most effective tools for providing work-life balance Give them as much attention as you would other aspects...
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Hiring and Keeping the Best People 20
... can to increase the number of employee rehires: • Cure the problems that made them leave in the first place Exit interviews and direct investigation are the best ways to determine the root causes ... that manager—and then invite the best of the defectors to return • Keep the lines of communication open between your firm and the best of its departed employees Use some of the alumni relations ... departing employees, either directly or through questionnaires The aim of these interviews is to get feedback about the firm, its operations, the root causes of turnover, and the performance of its...
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Hiring and Keeping the Best People 21
... eligibility to work in the United States?” Make no inquiry whether the applicant has a physical or mental disability or handicap or about the nature or severity of either .The same applies to questions ... years old?” You will need the actual age and date of birth to comply with benefits and other company plans; however, these can only be obtained after the individual is hired Other age-related illegal ... Do not ask any questions about these; nor may you inquire about the national origins of the applicant’s parents, spouse, or other close relatives And don’t make the innocent mistake of saying,“Draculaskov...
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Tài liệu Hiring and Keeping the Best People 22 pdf
... Corporation, 1997 .The authors have compiled an extensive list of interview questions, annotated to indicate how they can be useful to the interviewer.There are also several chapters describing the interview ... MACROCULTURE The atmosphere, values, and manners of interpersonal interaction that characterize a division, department, or team MICROCULTURE RETENTION Keeping talented employees on the work force The ... is the sum of voluntary and involuntary separations TURNOVER The opportunity for employees to devote adequate time to both work and nonwork matters in their lives WORK-LIFE BALANCE For Further...
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Tài liệu Hiring and Keeping the Best People 23 doc
... human resources to a very good section on the dilemma that employers created when they broke the traditional unwritten contract with their employees The free agency climate that resulted has ... About the Subject Advisor managing retention and on new approaches to recruiting appears in the Harvard Business Review About the Writer Richard Luecke is the writer of several books in the Harvard ... Scholar at the Brookings Institution, a German Marshall Fund Fellow, and a faculty member at MIT, the University of Illinois, and the University of California at Berkeley, as well as The Wharton...
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Tài liệu Hiring and Keeping the Best People 1 ppt
... Hiring and keeping the best people II Harvard Business School III Series HF5549.5.S38 H37 2002 658.3'1—dc21 2002010627 The paper used in this publication meets the requirements of the American ... reliable answers at your fingertips Other books in the series: Finance Managing Change and Transition H A R VA R D BUSINESS ESSE NTIALS Hiring and Keeping the Best People Harvard Business School ... Contents Introduction The Hiring Process xi Attracting the Best People Defining Job Requirements Recruiting Promising Candidates Interviewing Evaluating the Candidates Making the Decision and Offer...
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Tài liệu Hiring and Keeping the Best People 2 doc
... “fit” with the requirements of the job and the organization To define the job and its requirements, you need to understand: • the primary responsibilities and tasks involved in the job; • the background ... describes the “legal landmine” that readers based in the United States need to be aware of, and avoid, in the hiring process In addition, you will find invitations throughout the book to visit the ... maintenance, the initial hiring cost, severance expenses, the costs associated with hiring and training a replacement, and so forth But the biggest cost, according to Smith, is the cost of the mistakes,...
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Tài liệu Hiring and Keeping the Best People 3 doc
... of the same age, gender, or race, and who enjoy the same pastimes.To avoid the trap, focus on the objective requirements of the job and the candidate’s qualifications The Hiring Process The ... example, the different people with whom the new hire will interact (or who have a say in the hiring decision) may have their own ideas about the perfect job candidate Consider the hypothetical ... determine whether the organization can afford the time needed for on -the- job learning Personal Characteristics Personal characteristics can indicate how the candidate will approach the job and...
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Tài liệu Hiring and Keeping the Best People 4 pptx
... consistency, other interviewers should use the same form but ask their own questions There are three phases to the interview: the opening, the body, and the close Let’s consider each in detail The Opening ... phase Use that time to gather the information you will need to evaluate the candidate and to “sell” your organization During the body of the interview, you need to assess the candidate’s qualifications, ... this stage In some organizations, the human resource department addresses these questions Others allow the interviewer to disclose the salary or salary range Once the candidate has departed, immediately...
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Tài liệu Hiring and Keeping the Best People 5 docx
... and Keeping the Best People Tips for Conducting the Interview • Control the situation It’s your show • Don’t buy first impressions Most people make up their minds about an applicant within the ... percent of the talking .The person asking questions and listening is the person who’s in control of the interview • Have a purpose for every question, otherwise you’re wasting valuable time with the ... sure to query each on the same general set of issues: for example, their backgrounds, what they would bring to the position, their long-term career objectives, and so forth.Their responses to this...
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Tài liệu Hiring and Keeping the Best People 6 ppt
... this step The interview process aims to provide both the interviewer and the job candidate with an opportunity to obtain the information they need to make the best possible decision .The best interviews ... candidates, and these provide a common base of comparison and evaluation later Evaluating the candidates 30 Hiring and Keeping the Best People for the individual who can contribute the most to your ... offered by the Internet and by professional search firms.We will next examine the application of the “case” interview technique in the interviewing process Lastly, we will delve into the process...
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Tài liệu Hiring and Keeping the Best People 7 pptx
... other instances when these services are not needed:3 Beyond the Hiring Basics 39 • when the candidate pool is small and known to management • when the requirements of the open position and the ... center In this step, the people doing the hiring need to concentrate on the traditional business of getting to know potential hires and acquainting them with the organization If they don’t, too many ... and Keeping the Best People Many applicants choose potential employers based on the firm’s image Consequently, Cappelli urges companies to integrate their recruiting efforts with their other...
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Tài liệu Hiring and Keeping the Best People 8 doc
... organize, and direct others Enterprise Control These are the people who like to be in charge, whether it’s their high school class or a division of a corporation They are happiest when they have decision-making ... advertising—where these are viewed as regular and important skills These people tend to be the volunteers who write up the project proposal or make the new product presentation to the company sales ... 50 Hiring and Keeping the Best People “We want independent people who want to be their own bosses,” the recruiting literature stated Once these people were hired and placed in the company’s training...
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