... responsible for
updating the database. (3) , at the end of the month, when most people want
replacements from the stores, and (4) require information from the database,
he is unable to perform both ... regularly out of order for several days at a time.
Although the manufacturers have agreed to replace the system free of charge, the
new equipment will not be installed for at least six months. ... 20XX.
9. The full details of our T
OMATO SPECIAL including
discounts for cash sales.
10. Look forward to receiving your order for tomatoes in the
very near future.
Task 2
This sentence is over-long,...
... Complaints
Strategy for complaining Number of secretary’s
part in the phone call
E. Propose solution and appeal for help again.
F. Appeal for help.
G. Acknowledge other’s opinion before stating own.
H. ... good, certainly.
᭤
Always look for solutions and be prepared to compromise.
᭤
Be aware of the culture of the person you are talking to. In some cultures it’s hard
for people to back down; they ... something increase or become stronger
11. criticise
12. no hope for the future
Whingers or discerning customers?
Australians have for years referred to the British as whinging poms; British people
emigrated...
... to
I/We
apologise for
May I/we
I/We would like to
I/We
offer
extend
my
our
sincere
profound
apologies for
Please accept my
our
sincere
profound
apologies for
Accepting blame
I/We accept responsibility for
I/We ... voice
appropriately.
Written apologies
Different forms of the word “apology” are used in more formal situations, e.g.,
᭤
Jan Becks sends his apologies for not attending the meeting.
᭤
We apologise for the delay in getting ... highlighting them (we need to
be able to forward this physical proof to X bank who are underwriting this).
We do not expect any further problems and offer our (8) apologies for any
difficulties that have...
... live on forever.
᭤
We are so sorry for your loss.
᭤
James will live in our hearts forever.
᭤
We share your sorrow.
᭤
Thinking of you in these difficult times.
Writing cards – useful phrases for various ... of
any particular religion before you write your message.
Task 5
Put a tick next to the phrases which may be particularly suitable for a religious family.
᭤
Our sympathies for your loss.
᭤
You and ... possible endings
for 1 and 6.
1. Your advice and motivation A. encouragement and support.
2. Thank you for entrusting me B. are really appreciated today and all
the year.
3. Thank you for your C....
... these units. They
can therefore also be used as progress tests to check
that learners have remembered what they have
learned.
The Teacher s Book
This Teacher s Book contains the answers to ... Thailand Turkey Ukraine Vietnam
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Oxford University Press in the UK and in certain other countries
â Oxford University Press 2009
The moral ... domain and
their addresses are provided by Oxford University Press for information only.
Oxford University Press disclaims any responsibility for the content
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Printed...