... SERVICE DESIGN FORSIXSIGMA A Road Map for Excellence BASEM EL-HAIK DAVID M ROY A WILEY-INTERSCIENCE PUBLICATION SERVICE DESIGN FORSIXSIGMA SERVICE DESIGN FORSIXSIGMA A Road Map for Excellence ... CONTENTS 10.3 xi Design for X for Transactional Processes 10.3.1 Design for Product Service (DFPS) Design for Processability and Assembly 10.4.1 The DFMA Approach Design for Testability and Inspectability ... Service Design forSix Sigma? 3.3 What Is Service Design ForSix Sigma? 3.4 Service DFSS: The ICOV Process 3.5 Service DFSS: The ICOV Process In Service Development 3.6 Other DFSS Approaches 3.7...
... What Is Six Sigma? SixSigma Defined and Explained Essentials of the SixSigma Methodology Focus on Engaging People and Changing Processes Not Just Statistics, but Cultural Changes SixSigma Applied ... later, SixSigma set a goal of 99.9997%—just 0003% short of zero defects Why Do Six Sigma? 31 SixSigma promotes professional development for employees The more employees know about SixSigma ... opportunities, and customers SixSigma translates that knowledge into opportunities for business growth Copyright 2002 by the McGraw-Hill Companies, Inc Click Here for Terms of Use 2 SixSigma for...
... customer-oriented primary processes A process system is a specialized system of processes Processes are comprised of other processes Complex processes are made up of several processes that are in turn ... 1.1 Description 1.2 Process Scope 1.3 Process Objectives 1.4 Process Benefits 1.5 Process Overview 1.6 Process Metrics 1.7 Process Principles 1.8 Process Flow 1.9 Process Description 1.10 Process ... processes matter As mentioned in Chapter 1, organizations are a conglomeration of business processes These business processes are, in turn, a collection of interrelated subprocesses, activities,...
... most important processes in their business Next management measures the current sigma performance of each of these processes Many, if SIXSIGMAFOR EVERYONE not all, of the processes will be operating ... current performance in terms of effectiveness and efficiency • The lowest performing, highest impact processes should be chosen for the tactics of SixSigma 3 C H A P T E R The Tactics of SixSigma ... process owners Process Owners are responsible for the management of processes within the organization While the organization chart doesn’t change, process owners take on informal responsibilities...
... color of SixSigma could be different for each part SixSigma in the R&D part is often called “Design forSixSigma (DFSS),” “Manufacturing SixSigma in manufacturing, and “Transactional SixSigma ... in Implementing SixSigma 7.1 Is SixSigma Right for Us Now? 151 7.2 How Should We Initate Our Efforts forSix Sigma? 153 7.3 Does SixSigma Apply Well ... Organize a SixSigma team and set up the long-term SixSigma management vision for the company 2) Start SixSigma education for Champions first 3) Choose the area for which a SixSigma process is...
... to SixSigma 8.2.1 Design analysis forsixsigma 8.2.2 Measuring the capability of current manufacturing processes 8.2.3 Investigating more capable processes for new products 8.2.4 Case studies ... development process 10.2 Technical Design Information Flow and SixSigma System Design 10.2.1 Opportunities in sixsigmafor system or product design improvements 10.2.2 The system design process 10.2.3 ... Axioms for creating sixsigma within the organization 11.2 Cultural Issues with the SixSigma Based System Design Process 11.3 Key Processes to Enhance the Concurrent Product Creation Process 11.3.1...
... What is Six Sigma? SixSigma is the most important initiative General Electric has ever taken Jack Welch SixSigma in perspective SixSigma focuses on establishing world-class business-performance ... competencies SixSigma improvement tools: competencies Lean organization competencies Design forSixSigma competencies Chapter highlights Chapter What are the options for tailoring and implementing Six ... Contents viii Preface Chapter What is Six Sigma? SixSigma in perspective Principal facets of SixSigmaSix Sigma: the statistical model Six Sigma: the improvement process Chapter highlights 1 2 14 Chapter...
... Service Processes Business Processes Support Processes 85 Business Results Customer-Focused Results Financial and Market Results Human Resource Results Organizational Effectiveness Results FIGURE ... the SixSigma Business Scorecard 138 CHAPTER EIGHT ADAPTING THE SIXSIGMA BUSINESS SCORECARD TO SMALL BUSINESSES SixSigma Business Scorecard and Business Size Implementing in a Small Business ... enables an organization to determine its overall performance level The SixSigma Business Scorecard methodology highlights the responsibilities for corporate performance and establishes a formula...
... superior performance, engineering and scientific knowledge, and reliability as obstacles to competition? The answer to these questions may very well be Six Sigma. ” SixSigma and design forSix Sigma: ... Design Control Implementation for Medical Devices In Chapter 3, we focus on the SixSigma roadmap for product and process development Quality Engineering tools and their linkages to the SixSigma ... technical and business aspects of it These books focus mostly on applying this initiative for manufacturing or transactional processes Only a few of them focus on applying SixSigma to design and develop...
... Performance and Practices", APQC Best Practice Report, 2003 Figure 3.1 Best practices in NPD as presented by APQC SixSigma approaches for design and development of medical devices will work best ... Wednesday, September 22, 2004 1:51 PM 32 SixSigmafor Medical Device Design Design and development planning Design input Design output Design verification Design validation Design review Design ... successfully implemented SixSigma methodology for designing and developing products The SixSigma methodology used to design and develop products is commonly referred to as Design forSix Sigma...
... Performance and Practices", APQC Best Practice Report, 2003 Figure 3.1 Best practices in NPD as presented by APQC SixSigma approaches for design and development of medical devices will work best ... Wednesday, September 22, 2004 1:51 PM 32 SixSigmafor Medical Device Design Design and development planning Design input Design output Design verification Design validation Design review Design ... successfully implemented SixSigma methodology for designing and developing products The SixSigma methodology used to design and develop products is commonly referred to as Design forSix Sigma...
... most important processes in their business Next management measures the current sigma performance of each of these processes Many, if SIXSIGMAFOR EVERYONE not all, of the processes will be operating ... process owners Process Owners are responsible for the management of processes within the organization While the organization chart doesn’t change, process owners take on informal responsibilities ... the lowest performing processes that have the most direct impact on the company’s business objectives Business objectives are the five to seven most important goals a company establishes each...
... key measures of performance for the processes they own In Chapter 1, we said that SixSigma improves the effectiveness and efficiency of the organization To this strategically, process owners ... measures of effectiveness and efficiency are for the process (or processes) they own For example, let’s say that Paula Pangborn is the process owner for food ordering It would be Paula’s responsibility ... service delivery baseline sigma 1.3 Similar sigma calculations are made for accuracy and freshness Most businesses in the United States operate between a two and three sigma performance Operating at...
... process Inputs 38 SIXSIGMAFOR EVERYONE Input Measures (Supplier Effectiveness) The key quality measures placed on your suppliers Process Measures (Your Efficiency) Measures of your process ... causes, and forming and testing hypotheses • The tactics of SixSigma are made up of five steps: Define, Measure, Analyze, Improve, and Control • The five steps of tactical SixSigma are sometimes ... 28 SIXSIGMAFOR EVERYONE success stories elsewhere They will be convinced that SixSigma works only if they see it with their own eyes Therefore, those individuals chosen...