... the fields of
banking, investment, the Stock Exchange, and general finance. It covers both
British and American usage.
The main words and phrases are defined in simple English, and many
examples ... information.
Preface to the second edition
The vocabulary of bankingand finance, like that of so many modern
disciplines, moves forward rapidly, and we have expanded and edited the
text of the dictionary to keep ... Avoirdupois weight is divided
into drams (16 drams = 1 ounce); ounces
(16 ounces = one pound); pounds (10 0
pounds = 1 hundredweight); hundred
-
weight (20 hundredweight = 1 ton). Avoir
-
dupois weights...
...
Elementary Englishfor Tourism and Hospitality
LESSON 1 – Taking a reservation over the phone
STUDY NOTES
Characters
Leo: ... the time of day and then your name.
For example: Plaza Hotel, good morning. Leo speaking.
b) Say the time of day first, the name of the business and then your name.
For example: Good ... Guest
Jack: Guest
The story
Leo is taking a reservation for Mona White and her father Jack Webber. They want to book two rooms for three
nights at the Plaza Hotel.
Language Point - Introducing...
... Language practice - Asking for Clarification
Read the following short dialogues out loud.
1. A: 8869 6 719 9908 6683
B: Could you repeat that please?
A: 8869 6 719 9908 6683
2. A: 0003 ...
EXERCISES
1. Key vocabulary
Look up the meaning and pronunciation of these words in your dictionary.
credit card double repeat ... box above in each of the sentences. When you have checked your answers, say
them out loud.
1. _________________ to the Plaza Hotel Ms White.
2. Could you please tell me the _____________...
... six-eleven and six-twelve.
6. The lifts are down the corridor and ____ your right.
3. Jumbled sentences - Offering help.
Rewrite the sentences with the words in the correct order.
1. to ...
EXERCISES
1. Key vocabulary
Look up the meaning and pronunciation of these words in your dictionary.
reservation lovely lobby ...
Of course, of course
Of course, Madam
I’ll see what I can do.
Answers: 2. 1) at 2) on 3) in 4) at 5) in 6) on 3. 1) Would you like someone to
help you with your suitcases? 2) Is there anything...
... thanks. We’re just waiting for someone.
6. Excuse me. I need to book a taxi.
f. Both of the buses will be here in 10 minutes.
Answers: 2. 1) There’s (some) tea and coffee in the cupboard ... hotel. 3. 1) b 2) d 3) e 4) f 5) a 6) c
4. The Chant
Practise saying this chant out loud.
Is there a kettle?
And are there cups?
Are there cups for tea?
Yes, there’s a kettle
And there ...
EXERCISES
1. Key vocabulary
Look up the meaning and pronunciation of these words in your dictionary.
anything else I’ll see...
... to here
And may I suggest,
May I suggest
You try a local beer?
Example answers: 2. 1) Yes it will. 2) Yes there is. 3) Yes
we do. 4) Yes we have. 5) Yes we can. 3. 1a) like 1b)
should ... answers
Write possible answers in the spaces provided. Then check your answers.
1. Will lunch be served at 1 p.m.?
Yes ______________.
2. Is there a bank nearby?
Yes ______________.
...
EXERCISES
1. Key vocabulary
Look up the meaning and pronunciation of these words in your dictionary.
recommend very close...
...
Suggested answers. 2. 1) c 2) d or b3) e 4) a 5) b or d 3. 1) He’s
rather busy at the moment. 2) I am very well thank you. 3) The
film was quite interesting. 4) The room is very comfortable.
... friends.
1. The Crispy Fish is very popular a two people to share.
2 The Garlic Chicken is b quite filling.
3 The Stir Fry c with our guests.
4. The Steamed Vegetables are enough for d rather ...
EXERCISES
1. Key vocabulary
Look up the meaning and pronunciation of these words in your dictionary.
appetisers boiled coconut...
...
Elementary Englishfor Tourism and Hospitality
LESSON 7 – In the Restaurant
STUDY NOTES
Characters
Mona: Guest
Jack: Guest
Jean: Waitress
The story
Mona and Jack are dining ... the phone in my room? It’s not working.
A: I’m sorry. I’ll go and fix it now.
A: Is everything alright?
B: There’s no tea and coffee in my room.
A: I apologise. I’ll get you some right ...
A: I’m sorry. I’ll see to it straight away.
A: Is everything OK?
B: I’ve been waiting for 25 minutes and my meal hasn’t arrived yet.
A: I’m sorry. I’ll see to it right away.
Grammar -...
...
Elementary Englishfor Tourism and Hospitality
LESSON 8 – In the Restaurant
STUDY NOTES
Characters
Mona: Guest
Jack: Guest
Jean: Waitress
The story
Mona and Jack are dining ... have just finished their meals and Jean gives them
the bill. Mona queries an amount on the bill then pays for their meals.
Pronunciation
Below are some models for ‘Would you like’ questions. ... you, it sounds like one word instead
of two. In spoken English, the two words are linked together. Practise saying would you as one word and use the
rising intonation at the end of the question....
...
EXERCISES
1. Key vocabulary
Look up the meaning and pronunciation of these words in your dictionary.
cab cross find
left ...
checked your answers, read them out loud. Then practice giving directions with a friend.
1. straight ahead
a.
2. down
b
3. right
c
4. next to
d
5. ... stay!
Cafe
Newsagent
Restaurant
Cinema
Bank
Shoe
Shop
Newsagent
Suggested answers. 2. 1) c 2) f 3) a 4) e 5) d 6) g 7) b
...
...
Elementary Englishfor Tourism and Hospitality
LESSON 10 – Giving Directions
STUDY NOTES
Characters
Leo: Receptionist
Mona: Guest
Jack: Guest
Joe: Taxi driver
The story
Mona and ... personal questions. For example, questions about age, marital status, income and family may be
too personal for some Australians.
Below are some model questions that are suitable for small talk. ... take about half an hour.
We’ll
see you on Thursday.
You’ll
be here in time for dinner.
They’ll
wait for you in the lobby.
That’ll
be ten dollars thanks.
...
... (formal)
bathers (informal)
cossie (informal)
jeans
pyjamas (formal)
p j’s (informal)
jim jams (informal)
shorts
sunglasses (formal)
sunnies (informal)
shades (informal)
...
Elementary Englishfor Tourism and Hospitality
LESSON 11 – Shopping
STUDY NOTES
Characters
Mona: Guest
Mai: Shop Assistant
The story
Mona is shopping for a shawl. She is ... is used for two or more items or plural
nouns. The following nouns are all plural in English. Some Australian slang, (informal language) has also been
included.
bathing costume (formal)...
... sentences. When you have checked your answers,
say the dialogues with a friend.
1 A: That’s $15 0. How will you be paying for that?
B: _____________, thank you.
A: Of course. Would you like a ___________? ...
EXERCISES
1. Key vocabulary
Look up the meaning and pronunciation of these words in your dictionary.
better box
cashier ... just sign here?
Suggested Answers: 2. 1) B. credit card A. receipt 2) A. lovely or nice B. try A.
lovely or nice B. lovely or nice A. cashier B. sign 3. 1) B. problem 2) B
Take
your time....