don t need to have a vast knowledge of computers to repair system problems
Tài liệu 101 customer service training scripts for handling any situation pptx
Ngày tải lên :
22/02/2014, 09:20
... Active listening proves to the customer that you are paying attention and that you believe that the customer and what he or 20 Customer Service Tools and Techniques she has to say are important ... that they are important Many of the above wants tie into this Listening to and acknowledging customers demonstrates that you believe they are important.So does arranging for 12 Basics of Customer ... part of customers.At minimum, they want you to make the effort to help them quickly and efficiently They also expect that you will not create situations that have them waiting around unnecessarily...
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101 tình huống liên quan đến phục vụ khách hàng và cách xử lý
Ngày tải lên :
16/04/2014, 17:03
... Active listening proves to the customer that you are paying attention and that you believe that the customer and what he or 20 Customer Service Tools and Techniques she has to say are important ... that they are important Many of the above wants tie into this Listening to and acknowledging customers demonstrates that you believe they are important.So does arranging for 12 Basics of Customer ... part of customers.At minimum, they want you to make the effort to help them quickly and efficiently They also expect that you will not create situations that have them waiting around unnecessarily...
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Perfect Phrases for Customer Service.Also available from McGraw-Hill potx
Ngày tải lên :
28/06/2014, 17:21
... Active listening proves to the customer that you are paying attention and that you believe that the customer and what he or 20 Customer Service Tools and Techniques she has to say are important ... that they are important Many of the above wants tie into this Listening to and acknowledging customers demonstrates that you believe they are important.So does arranging for 12 Basics of Customer ... part of customers.At minimum, they want you to make the effort to help them quickly and efficiently They also expect that you will not create situations that have them waiting around unnecessarily...
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improving customer service quality for individual customers at bank for investment and development of vietnam - western hanoi branch
Ngày tải lên :
01/11/2014, 03:32
... quality, maintain old customers and attract potential customers The survey was conducted on 100 random customers transacting at the branch on the basis of instructing customers to answer all the ... important factor, a direct impact on service quality as well as quantity and quality of customer care that banks can supply out of the market Today, the tendency to use services through electronic ... organizational structure and the bank's reputation 20 20 Any business that wants to business on the market must have a certain financial capacity For operation the bank financial strength is an important...
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Providing Superior Customer Service
Ngày tải lên :
18/10/2012, 16:06
... customers believe they are important to you by always appearing to go the extra mile Build a little cushion into a deadline and deliver early Estimate that a job will cost more than you think, and ... present for an important client, even if you don' t usually provide gift wrapping You might stay up late to finish a project if a client suddenly has a deadline moved up, or travel in a snow storm to ... to meet a client even if it means an unpleasant trip for you Always saying yes, means the words "that isn 't possible" should be forbidden from use in your business You cannot afford to use them...
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Customer Service - Principles of Service Marketing and Management - C Lovelock & L Wright
Ngày tải lên :
07/02/2013, 09:52
... software enables firms to create relational databases that combine information about customers with details of all their transactions and then to " m i n e " these databases for insights into ... amounts of information so that customer-contact personnel can interact almost instantly with a central database, no matter where they are located T h e creation of wireless networks and the miniaturization ... ignored There are many examples of equipment that is difficult to package and transport; machines that have to be totally disassembled by an expert to replace a simple part; electronic controls that...
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CUSTOMER SERVICE RECOMMENDATIONS TO INCREASE SALES FOR KICHI-KICHI HOTPOT BAR ON 61 MA MAY STREET, HA NOI
Ngày tải lên :
15/04/2013, 13:51
... Quarter, a famous tourist area, the restaurant is far from its target customers: office staff There is no car parking around the restaurant site This is a reason that makes it difficult for car-driving ... what features can attract most customers to restaurant Besides, opened questions’ result voices the feelings and expectations of customers to restaurant at present and in the future • Observation: ... carried out on time and in time When a problem related to customers’ interests appears, they want it to be solved immediately To satisfy clients, you have to set them first The first step is to...
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Marketing - Chapter 2: Delivering customer service
Ngày tải lên :
23/10/2013, 20:15
... what the customer wants Demonstrate a “Can do” approach to agree on an action Take immediate action and follow up 2.3.4.Other points to consider • Listen carefully to what the customer is saying ... strategies apply to request from internal customers • Acknowledge the request, indicate whether you can meet that request immediately or at a later time, and let them know what action is being taken ... Ensure that the customer if talking to the right person in the organisation 2.3.5.Recording complaints details • An important task must always be completed is the recording of the complaint with accurate...
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customer service
Ngày tải lên :
27/10/2013, 12:15
... inquiry Accommodation of the complaint Apart from the input into the data base also the immediate measures stated in the form are to be initiated so far necessarily and meaningfully Cause determination ... complaint with the final creation of the complaint handling can be locked The entire statistical allocation of the complaint data and credit notes is made by the credit note code (M10.01) Applicable ... determination To serve cause determination: - check of the quality recordings - check of the stocks commodity (product audit) - of attempts locally and in the house - other activities Over the cause of the...
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Tài liệu KRONE - Guide - How to implement Cost effective CCTV at customer premises pdf
Ngày tải lên :
16/01/2014, 21:20
... active baluns are available which can extend the distance up to 915m (3000 ft) Some balun systems provide controls to make incremental adjustment of both gain and frequency compensation to allow ... separate run cables to each camera for this purpose, it is possible to satisfy this by utilising the other available pairs of a UTP cable, thus reducing the cable requirement Savings can be realised ... allow the system to be fine-tuned for the twisted pair cable Such features provide adjustment for optimum performance over the entire operating range and allow for cable length to be estimated with...
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Tài liệu Chăm sóc khách hàng ( Customer Service ) doc
Ngày tải lên :
17/01/2014, 03:20
... survey What are some of the ways to measure customer/user satisfaction? What steps can you take to establish a "customer first" attitude in the organization? In what ways can an organization transfer ... transfer a "customer first" attitude to the Internet? Tell us about the customer service training programs that you have implemented In what manner can business processes reinforce customer service training? ... you handle the citizen? 13 14 15 16 17 18 19 Name five criteria essential to establishing effective service standards Name some of the criteria that may be included in a citizen satisfaction...
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evaluate effectiveness of customer service activities in increasing sales for kichi-kichi hot pot bar restaurant on 61 ma may street
Ngày tải lên :
17/02/2014, 12:43
... promotion and what they want restaurant to improve Restaurant manager has responsibility to fill date on each card to make it easy for marketing staff to collect and classify information From data collected ... company expand market share to one of the most important area to restaurant business: the Old Quarter Through this research, researcher wants to approach and practice marketing theory to increase ... will have a “feel good” 11 factor because of the environment and atmosphere that lead to happy customer This can help to attract new customers over time In their book Rules to Break and Laws to...
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Tài liệu Telephone (or E-mail) Customer Service doc
Ngày tải lên :
22/02/2014, 12:20
... out of your schedule to make sure that he was satisfied Another little extra that many companies don t think about is offerings Offerings are ways to get an angry customer to work with you Instead ... had the opportunity to unload a little the agent can lead her around to what is required to cancel the policy She isn t our customer, but she is a potential customer We need to help her for that ... point is that when your customer gets that all-important human voice, the route he took to get there should not be adding to his frustration Scripting We’ve all heard that dead-sounding monotone...
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Management Actions Could Enhance Customer Service docx
Ngày tải lên :
08/03/2014, 14:20
... limitations to undergraduate students HEA specifies that a school can act as lender to its undergraduates as long as it does not lend to more than 50 percent of its undergraduates and that it extends ... 2003-04 and with COD they will be able to make changes to students’ loan amounts that will allow students to pay their tuition bills on time 15 As part of its goal to integrate its systems, FSA has ... (NSLDS), a national repository of information about federal loans and grants awarded to students; and (3) the Integrated Postsecondary Education Data System (IPEDS), a collection of information obtained...
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TEN SECRETS FOR SUCCESSFUL CUSTOMER SERVICE ppt
Ngày tải lên :
15/03/2014, 14:20
... “containers” that reflect the way users actually think about and search for content—not how a web site manager guesses they might It’s also important to always give customers the ability to turn ... important to supplement street addresses with maps and driving directions to ensure that your customers can get where they want to go without getting lost! Consider hosted applications At a time ... mind that a fundamental aspect of the web's appeal is the immediate gratification it offers When someone comes to your web site, they want to quickly find the information they need to make a buying...
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