don t bite off more networking that you can chew
Tài liệu 101 customer service training scripts for handling any situation pptx
Ngày tải lên :
22/02/2014, 09:20
... her that you understand the facts surrounding the situation that is upsetting and the feelings the customer is experiencing The catch is that “what you focus on, you get more of”—and you don t ... acknowledge the facts of the situation and the emotions, but you don t want to dwell on them Focusing on them results in longer interactions that tend to be more emotional Active Listening Active listening ... proves to the customer that you are paying attention and that you believe that the customer and what he or 20 Customer Service Tools and Techniques she has to say are important Active listening...
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101 tình huống liên quan đến phục vụ khách hàng và cách xử lý
Ngày tải lên :
16/04/2014, 17:03
... her that you understand the facts surrounding the situation that is upsetting and the feelings the customer is experiencing The catch is that “what you focus on, you get more of”—and you don t ... acknowledge the facts of the situation and the emotions, but you don t want to dwell on them Focusing on them results in longer interactions that tend to be more emotional Active Listening Active listening ... proves to the customer that you are paying attention and that you believe that the customer and what he or 20 Customer Service Tools and Techniques she has to say are important Active listening...
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Perfect Phrases for Customer Service.Also available from McGraw-Hill potx
Ngày tải lên :
28/06/2014, 17:21
... her that you understand the facts surrounding the situation that is upsetting and the feelings the customer is experiencing The catch is that “what you focus on, you get more of”—and you don t ... acknowledge the facts of the situation and the emotions, but you don t want to dwell on them Focusing on them results in longer interactions that tend to be more emotional Active Listening Active listening ... proves to the customer that you are paying attention and that you believe that the customer and what he or 20 Customer Service Tools and Techniques she has to say are important Active listening...
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improving customer service quality for individual customers at bank for investment and development of vietnam - western hanoi branch
Ngày tải lên :
01/11/2014, 03:32
... as "the entire of characteristics of an object, giving that object the ability to satisfy the requirements stated or implied." It can also be understood that service quality is customers’ satisfaction ... keeping frequent contact with the customers is of great importance However, BIDV is not really good at this, as 14% of the customers complained that it is not easy for them to contact the staff, 9% ... requiring customers to take their contacts, such as phone number…) With the statement "Staffs accurately estimate the transaction time", there is a small number of customers not agree with this view...
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Providing Superior Customer Service
Ngày tải lên :
18/10/2012, 16:06
... your customers believe they are important to you by always appearing to go the extra mile Build a little cushion into a deadline and deliver early Estimate that a job will cost more than you think, ... present for an important client, even if you don' t usually provide gift wrapping You might stay up late to finish a project if a client suddenly has a deadline moved up, or travel in a snow storm to ... will make it difficult to compete If 24-hour turnaround is excellent service in your industry, don' t promise it in 12 just because the customer requests it (Copyright © 1995-2009, American Express...
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Customer Service - Principles of Service Marketing and Management - C Lovelock & L Wright
Ngày tải lên :
07/02/2013, 09:52
... goods It's important to distinguish between the core product that the customer buys and the set of supplementary services that often accompany that product For instance, the core product of the ... either Thus marketers should ask: What are the key characteristics of the market segments that we target? The more a firm knows about its existing customers, the better it will be able to answer the ... economic activity They differ in their treatment of international transactions For the United States, there is little difference between the two measures, since only a tiny percentage of Americans...
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CUSTOMER SERVICE RECOMMENDATIONS TO INCREASE SALES FOR KICHI-KICHI HOTPOT BAR ON 61 MA MAY STREET, HA NOI
Ngày tải lên :
15/04/2013, 13:51
... things better for your customers, so that they can make a decision about whether to ask for more information This respects their time and attention by answering the question, "What can you for ... customers to understand them Give Your Customers What They Want To succeed, you must give your customers what they want, not what you think they want And, as you never know who might eventually ... what features can attract most customers to restaurant Besides, opened questions’ result voices the feelings and expectations of customers to restaurant at present and in the future • Observation:...
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Marketing - Chapter 2: Delivering customer service
Ngày tải lên :
23/10/2013, 20:15
... request from internal customers • Acknowledge the request, indicate whether you can meet that request immediately or at a later time, and let them know what action is being taken to fulfil their ... person, you build a climate of trust and respect Having rapport does not mean that you have agree, but that you understand where the other person is coming from 2.2 Establishing a rapport with customers ... Ensure that the customer if talking to the right person in the organisation 2.3.5.Recording complaints details • An important task must always be completed is the recording of the complaint with...
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customer service
Ngày tải lên :
27/10/2013, 12:15
... Accommodation of the complaint Apart from the input into the data base also the immediate measures stated in the form are to be initiated so far necessarily and meaningfully Cause determination To ... cause determination: - check of the quality recordings - check of the stocks commodity (product audit) - of attempts locally and in the house - other activities Over the cause of the complaint the ... the complaint with the final creation of the complaint handling can be locked The entire statistical allocation of the complaint data and credit notes is made by the credit note code (M10.01)...
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Tài liệu KRONE - Guide - How to implement Cost effective CCTV at customer premises pdf
Ngày tải lên :
16/01/2014, 21:20
... distance up to 915m (3000 ft) Some balun systems provide controls to make incremental adjustment of both gain and frequency compensation to allow the system to be fine-tuned for the twisted pair ... way to prevent the ingress of moisture, dust and other contaminants into the connection Indeed these products may also provide an ideal solution for exterior mounted cameras and equipment Additionally ... features provide adjustment for optimum performance over the entire operating range and allow for cable length to be estimated with a wide safety margin; when bidding for CCTV twisted pair transmission...
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Tài liệu Chăm sóc khách hàng ( Customer Service ) doc
Ngày tải lên :
17/01/2014, 03:20
... survey What are some of the ways to measure customer/user satisfaction? What steps can you take to establish a "customer first" attitude in the organization? In what ways can an organization transfer ... "customer first" attitude to the Internet? Tell us about the customer service training programs that you have implemented In what manner can business processes reinforce customer service training? ... will you handle the citizen? 13 14 15 16 17 18 19 Name five criteria essential to establishing effective service standards Name some of the criteria that may be included in a citizen satisfaction...
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evaluate effectiveness of customer service activities in increasing sales for kichi-kichi hot pot bar restaurant on 61 ma may street
Ngày tải lên :
17/02/2014, 12:43
... and take their business to your competition next time As a result, you have to find solution to solve the trouble, and that task costs your budget On the other 15 hand, as mentioning above, satisfactory ... empathy and you' ll receive it in return Satisfactory customers will tell others about excellent service you provide that is more effective and trustworthy than anything you advertise or broadcast ... sensitive market or market that exist similar products and service If you currently retain 70 percent of your customers and you start a program to improve that to 80 percent, you' ll add an additional...
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Tài liệu Telephone (or E-mail) Customer Service doc
Ngày tải lên :
22/02/2014, 12:20
... point is that when your customer gets that all-important human voice, the route he took to get there should not be adding to his frustration Scripting We’ve all heard that dead-sounding monotone ... less than half that in the call center that required strict scripting Inflexibility “It’s not our job.” “We aren t allowed to that. ” “It’s against company policy.” There are many different ways to ... became your lifelong customer, because you took five minutes out of your schedule to make sure that he was satisfied Another little extra that many companies don t think about is offerings Offerings...
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Management Actions Could Enhance Customer Service docx
Ngày tải lên :
08/03/2014, 14:20
... visited reported that they often attend training held at the regional office because they are unable to attend FSA’s national conferences Moreover, one school told us that during the transition to ... state, or a private—for-profit or nonprofit— organization that enters into a contract with Title IV-eligible institutions to administer the school’s Title IV program Page 20 GAO-04-107 Direct ... HEA specifies that a school can act as lender to its undergraduates as long as it does not lend to more than 50 percent of its undergraduates and that it extends loans to students who have previously...
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TEN SECRETS FOR SUCCESSFUL CUSTOMER SERVICE ppt
Ngày tải lên :
15/03/2014, 14:20
... first, and then add to it over time Let your customers rate you You can t improve what you don t measure That s why it’s important to let users rate the effectiveness of the knowledge items they find ... It’s also important to supplement street addresses with maps and driving directions to ensure that your customers can get where they want to go without getting lost! Consider hosted applications ... job that anyone wants to spend a lot of time doing Fortunately, you don t have to Internet customer service innovators have proven that you can answer a tremendous percentage of customers’ questions...
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