delivering good customer service ppt
TEN SECRETS FOR SUCCESSFUL CUSTOMER SERVICE ppt
Ngày tải lên :
15/03/2014, 14:20
... repetitive customer inquiries. Companies with poor service
also lose customers, since web users get frustrated quickly and head
elsewhere.
Web-based customer service is a great way to habituate customers ... site. Quality customer service
requires the rapid posting of customer- driven content.
3. Make customer service resources easy-to-find and easy-to-use
Great content isn’t much use if customers ...
fast. RightNow Service is the industry’s most complete and efficient solution
for assisting customers via web self -service, chat, email and phone. It is the
first Internet customer service solution...
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Marketing - Chapter 2: Delivering customer service
Ngày tải lên :
23/10/2013, 20:15
... that the customer if talking to the right
person in the organisation.
2.1. Providing prompt service to customers
•
Good customer service is the life-blood of any
business.
•
Good customer service ... the customer.
Whatever action is required, it needs to be taken quickly
and with the customer s knowledge.
CONTENTS
2.1. Providing prompt service to customers
2.2. Establishing a rapport with customers
2.3. ... with customers
2.3. Handling customers complains
2.4. Delivering high-quality service to all
customers, including those with specific
needs
2.5. Promoting product and services.
2.3.1.Policies &...
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Tài liệu 101 customer service training scripts for handling any situation pptx
Ngày tải lên :
22/02/2014, 09:20
... offer customer service related seminars.He also
hosts The Customer Service Zone on the Internet, at www.cus-
tomerservicezone.com, where you can find free help and sug-
gestions on customer service ... the customer that you are paying
attention and that you believe that the customer and what he or
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Perfect Phrases for Customer Service
Bacal02.qxp 10/29/2004 3:58 PM Page 20
ity customer service, you ... 1. Basics of Customer Service 3
What's in It for Me? 4
Different Kinds of Customers 6
First Things First—Dispelling an Important
Customer Service Myth 8
Understanding What Customers Want...
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Providing Superior Customer Service
Ngày tải lên :
18/10/2012, 16:06
... Superior Customer Service
You can use customer service as a powerful way to set yourself apart from your
competition. Its one of the strengths a small business has, and by emphasizing customer
service, ... the customer
service category. Why? Ignorance is one reason. There simply are not a lot of examples of
good customer service on which to model your company.
To make sure your business' customer ...
status to provide the best customer service possible.
1) Apologize, Don't Debate
If a customer has a problem, apologize and fix the problem. Make sure to let customers
vent their grievances,...
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Customer Service - Principles of Service Marketing and Management - C Lovelock & L Wright
Ngày tải lên :
07/02/2013, 09:52
...
benefit: an advantage or
gain that customers obtain
from performance of a
service or use of a physical
good.
What Is a Service?
Because of their diversity, services have traditionally been ... with customers. We examine the issue of service processes in depth in Chapter 2.
Conclusion
Why study services? Modern economies are driven by service businesses, both large and
small. Services ... become in the service delivery process, the more visible
service personnel and other customers become (this is the people element of the 8Ps). In
many people-processing services, customers meet...
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CUSTOMER SERVICE RECOMMENDATIONS TO INCREASE SALES FOR KICHI-KICHI HOTPOT BAR ON 61 MA MAY STREET, HA NOI
Ngày tải lên :
15/04/2013, 13:51
... a good customer
service. How to deliver a good customer service?
Put your customer first
Firstly, be up front, even bold, in stating how your goods or services make things
better for your customers, ... 26% customers disappointed.
26
2. “Eat 5 Free 1” leaflet
38
CHAPTER 2: THEORETICAL FRAMEWORK
1. Customer care or customer service definition
Customer service is the provision of service to customers ... keep your customers
informed; and the after-sales service you provide.
2. The importance of customer service to business
Customer service is normally an integral part of a company’s customer value
proposition....
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customer service
Ngày tải lên :
27/10/2013, 12:15
...
PB-Nr
: S11
Customer Service
Issued by Date of Release Version Page
Ing. Mathe 00
4/4
Receipt
At least following data are to be determined by the customer:
Customer, partner, ...
PB-Nr
: S11
Customer Service
Issued by Date of Release Version Page
Ing. Mathe 00
2/4
Mmonitoring/characteristic numbers
PB-Nr
: S11
Customer Service
Issued by ... handling of technical customer
inquiries and technical complaints
Schnittstellen
Supplier: Document Process input
Customer inquiry data
Customer: Document Process output
Customer Document...
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Tài liệu Case Study - Telco - Managing Ethernet Service pptx
Ngày tải lên :
10/12/2013, 03:15
... infrastructure for Ethernet services, the service
provider is able to deliver Ethernet services at a lower cost while maintaining a level service integrity that
engenders customer loyalty.
Ethernet ... cable management make all the difference in
extending service life of cables and Ethernet ports while creating higher quality service for customers.
Conclusion
Spending just 1% to 2% additional ... Integrity and Service Availability
Using a cross-connect with proper cable management is, in itself, a standard practice at the service
provider. Migrating this practice from voice services to...
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