Contents Overview 1 Microsoft Windows 2000 Datacenter Server 2 Microsoft Windows Datacenter Program 3 Classroom Discussion: Identifying Datacenter Server Solutions 12 Scenario 1: Application Service Provider 13 Scenario 2: Dot-com Enterprise 14 Scenario 3: Line-of-Business Enterprise 16 Scenario 4: Enterprise Infrastructure 18 Review 20 Module 1: Introducing Windows 2000 Datacenter Server Information in this document is subject to change without notice. The names of companies, products, people, characters, and/or data mentioned herein are fictitious and are in no way intended to represent any real individual, company, product, or event, unless otherwise noted. Complying with all applicable copyright laws is the responsibility of the user. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Microsoft Corporation. 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Program Manager: Don Thompson Product Manager: Greg Bulette Instructional Designers: April Andrien, Kelley Umphrey Subject Matter Experts: Conrad Cahill (Entirenet), Jack Creasey Classroom Automation: Lorrin Smith-Bates Graphic Designer: Andrea Heuston (Artitudes Layout & Design) Editing Manager: Lynette Skinner Editor: Lori Kane Copy Editor: Gwen Bloomsburg (S&T Consulting) Production Manager: Miracle Davis Build Manager: Julie Challenger Print Production: Lori Walker (S & T Consulting) CD Production: Eric Wagoner Test Manager: Eric R. Myers Test Lead: Robertson Lee (Volt) Creative Director: David Mahlmann Media Program Manager: Scott Daniels Media Producer: Dean Connolly Lead Production Artist: Scott Serna Localization Manager: Rick Terek Operations Coordinator: John Williams Manufacturing Support: Laura King; Kathy Hershey Lead Product Manager, Release Management: Bo Galford Lead Technology Manager: Sid Benavente Lead Product Manager: Ken Rosen Group Manager, Courseware Infrastructure: David Bramble Group Product Manager, Content Development: Julie Truax Director, Training & Certification Courseware Development: Dean Murray General Manager: Robert Stewart Module 1: Introducing Windows 2000 Datacenter Server iii Instructor Notes This module familiarizes students with the Microsoft® Windows® 2000 Datacenter Server operating system and Microsoft Windows Datacenter Program. After completing this module, students will be able to identify and discuss possible solutions using Windows 2000 Datacenter Server, including:  Identifying the features of Windows 2000 Datacenter Server.  Describing Windows Datacenter Program. Materials and Preparation This section provides the materials and preparation tasks that you need to teach this module. Required Materials To teach this module, you need the following materials:  Microsoft PowerPoint® file 2089a_01.ppt  Module 1: Introducing Windows 2000 Datacenter Server Preparation Tasks To prepare for this module, you should:  Read all of the materials for this module.  Prepare for the classroom discussion.  Review the business scenarios and prepare other possible student solutions. This module assumes that authorized Datacenter OEM content will be created to cover the specific implementation of the Windows Datacenter Program. Presentation: 60 Minutes Note iv Module 1: Introducing Windows 2000 Datacenter Server Module Strategy Use the following strategy to present this module:  Microsoft Windows 2000 Datacenter Server Explain the Datacenter Server features. Explain that there is no upgrade path to Datacenter Server.  Microsoft Windows Datacenter Program This topic describes the Windows Datacenter Program, including the platform, qualification, Microsoft Certified Support Center (MCSC) program, and core services. The Datacenter Server operating system can be sold only as part of the Windows Datacenter Program, making this topic an important part of product knowledge for the student.  Classroom Discussion: Identifying Datacenter Server Solutions This interactive classroom discussion provides the student with an overview of how to use Datacenter Server in four business scenarios. Students will work in pairs and have an opportunity to share possible solutions with each other. The case studies cover: 1) an application service provider (ASP), 2) a dot-com enterprise 3) a line-of-business enterprise, and 4) an enterprise infrastructure. The purpose of the scenario is not to suggest one right answer but to open a discussion of possible solutions. In addition, this classroom discussion allows you, as the instructor, to evaluate the students’ understanding of the Datacenter Server features. It is recommended that you carefully pace the amount of time spent on each business scenario. Module 1: Introducing Windows 2000 Datacenter Server 1 Overview  Microsoft Windows 2000 Datacenter Server  Microsoft Windows Datacenter Program  Classroom Discussion: Identifying Datacenter Server Solutions *****************************I LLEGAL FOR NON-TRAINER USE***************************** Microsoft ® Windows® 2000 Datacenter Server includes and extends the technologies of Windows 2000 Server and Windows 2000 Advanced Server. The Windows 2000 Datacenter Server operating system complements the Microsoft Windows Datacenter Program. This program is designed to provide enterprise customers with an integrated hardware, software, and service offering, which is delivered by Microsoft and authorized Datacenter OEMs. Windows Datacenter Program includes scalable hardware, joint support queues with server vendors for single-point-of-contact support, rigorous system testing, and qualification focused on the entire system. The program also includes coordinated maintenance and change control for hardware and software updates. The companies most likely to need Windows 2000 Datacenter Server and Windows Datacenter Program are those that have large non-partitionable databases, server consolidation, and massive file and print servers. After completing this module, you will be able to identify and discuss possible solutions using Windows 2000 Datacenter Server, including:  Identifying the features of Windows 2000 Datacenter Server.  Describing Windows Datacenter Program. Topic Objective To provide an overview of the module topics and objectives. Lead-in In this module, you will learn about Microsoft Windows 2000 Datacenter Server and Microsoft Windows Datacenter Program. 2 Module 1: Introducing Windows 2000 Datacenter Server Microsoft Windows 2000 Datacenter Server Windows 2000 Server Windows 2000 Server Windows 2000 Advanced Server Windows 2000 Advanced Server Windows 2000 Datacenter Server Windows 2000 Datacenter Server upgrade upgrade NO upgrade NO upgrade Windows 2000 Server Features Windows 2000 Advanced Server Features Windows 2000 Server Features Windows 2000 Server Features Windows 2000 Advanced Server Features Windows 2000 Datacenter Server Features *****************************I LLEGAL FOR NON-TRAINER USE***************************** Windows 2000 Datacenter Server can be used for mission-critical needs, such as online transaction processing (OLTP), large data warehouses, line-of- business applications, server consolidation, and large-scale application service providers. It is designed for enterprise applications and tested for use with specific, highly reliable hardware configurations. Windows 2000 Datacenter Server Features Datacenter Server has all features of Microsoft Windows 2000 Server and Microsoft Windows 2000 Advanced Server, plus the following key features:  Supports 32-way symmetric multiprocessing (SMP).  Supports 64 gigabytes (GB) of main memory by using Physical Address Extension (PAE) for applications that use the Address Windowing Extensions (AWE) application programming interface (API).  Supports Microsoft Cluster service clusters from one to four nodes.  Provides the Process Control tool, a tool that uses the Job Object API to isolate, group, and manage processes.  Includes Winsock Direct, a feature that provides a high performance interconnect without the administrator making changes to applications and significantly improves availability because it bypasses the TCP/IP stack while transferring data on a system area network (SAN). There is no upgrade path from Windows 2000 Advanced Server to Datacenter Server. Although Datacenter Server supports all the technologies in Windows 2000 Server and Windows 2000 Advanced Server, Datacenter Server must be installed by the OEM on a qualified server. Topic Objective To identify the features of Microsoft Windows 2000 Datacenter Server. Lead-in Windows 2000 Datacenter Server can be used for mission-critical needs, such as online transaction processing (OLTP), large data warehouses, line-of- business applications, server consolidation, and large-scale service providers. Key Points Explain to the students that there is no upgrade path from Windows 2000 Advanced Server to Datacenter Server. Although Datacenter Server supports all the technologies in Windows 2000 Server and Windows 2000 Advanced Server, Datacenter Server must be installed on a qualified server. Im p ortan t Module 1: Introducing Windows 2000 Datacenter Server 3    Microsoft Windows Datacenter Program  Core Services  Expanded Support Requirements  Platform Requirements  Qualification Process *****************************I LLEGAL FOR NON-TRAINER USE***************************** Windows Datacenter Program, delivered through an authorized Datacenter OEM, is a set of requirements designed to provide customers with integrated hardware, software, and service. The program is specifically designed to address enterprise customer requirements. Each authorized Datacenter OEM will implement a business model based on the Windows Datacenter Program. Research the authorized Datacenter OEM’s own implementation of the Windows Datacenter Program. Windows Datacenter Program requires that authorized Datacenter OEMs meet the following requirements:  Core Services. Offer a set of core services to their customers, depending on the OEM’s implementation model.  Expanded Support Requirements. Meet basic Microsoft Certified Support Center (MCSC) requirements and then complete additional MCSC requirements to sell Datacenter Server.  Platform Requirements. Adhere to a specified platform for the hardware, operating system, and services.  Qualification Process. Undergo rigorous qualification and system testing focused on the entire system. For more information about Windows Datacenter Program, read the white paper titled Windows Datacenter Program on the Student Materials compact disc. Topic Objective To describe Windows Datacenter Program. Lead-in Windows Datacenter Program, delivered through an authorized Datacenter OEM, is a set of requirements designed to provide customers with integrated hardware, software, and service. Note 4 Module 1: Introducing Windows 2000 Datacenter Server Core Services  Change Control  Delivery Models  Installation  Joint Support Queue  Minimum 99.9% Uptime Guarantee  On-Site Responsiveness  Providing Availability Assessment  Reliability Requirements *****************************I LLEGAL FOR NON-TRAINER USE***************************** Windows Datacenter Program requires that authorized Datacenter OEMs offer core services to their customers. The delivery of these core services may differ among the authorized Datacenter OEMs based on which implementation model they choose. Microsoft may be involved in the delivery of many of these services. Microsoft expects that the authorized Datacenter OEMs build business models around the following core services. Core service Requirements Change control Provide a change control service that allows a customer to update their system periodically from a current Datacenter Hardware Compatibility List (HCL) qualified configuration to an updated configuration. Delivery models The authorized Datacenter OEM or the Microsoft alliance can deliver support and services for Datacenter Server. (Microsoft alliance purchases support and service contracts from the OEM on behalf of the customer.) Installation Confirm Datacenter HCL configuration file matches the current installation. Include all hardware and software components. Install and start the Datacenter Server system. Joint support queue Staffed with OEM and Microsoft personnel to ensure seamless collaboration between the hardware and operating system vendors. Minimum 99.9% uptime guarantee Offer a service that guarantees system availability at the operating system level of 99.9 percent. On-site responsiveness Keep qualified personnel on site, available within four hours of any customer’s site. Topic Objective To describe the core services for the Windows Datacenter Program. Lead-in Windows Datacenter Program requires that authorized Datacenter OEMs offer core services to their customers. Key Points The delivery of these core services may differ among the authorized Datacenter OEMs based on which implementation model they choose. Microsoft expects that the authorized Datacenter OEMs build business models around the core services. Module 1: Introducing Windows 2000 Datacenter Server 5 (continued) Core service Requirements Providing availability assessment Conduct capacity planning. Design backup and restore procedures. Evaluate the physical and environmental condition. Identify the change control process gap. Implement fault tolerance and disaster recovery strategies and procedures. Reporting Reliability requirements Measure customer Datacenter Server systems with the Event Log Analyzer. Report number of customer blue screens to Microsoft Corporation. Provide a copy of each crash dump file for analysis. 6 Module 1: Introducing Windows 2000 Datacenter Server Expanded Support Requirements •Escalation •Maintenance and Change Control •Problem Replication Environment •Quality •Staffing and Certification •Support Service Offerings *****************************I LLEGAL FOR NON-TRAINER USE***************************** Windows Datacenter Program requires authorized Datacenter OEMs to meet the basic Microsoft Certified Support Center (MCSC) requirements and then complete additional MCSC program requirements to sell Datacenter Server. These additional requirements are designed to help the authorized Datacenter OEMs deliver an integrated hardware and software service offering, in conjunction with Microsoft, to the OEM’s customer. The additional responsibilities for authorized Datacenter OEMs that want to participate in Windows Datacenter Program are as follows:  Escalation. Provide maximum rates for escalation of non-bug incidents to Microsoft and the ability to share support cases across partner and Microsoft tracking systems.  Maintenance and change control. Provide a process that ensures coordinated delivery of hardware and software updates as a single re- qualified system.  Problem replication environment. Provide a lab and replication environment for reproducing and troubleshooting customer problems.  Quality. Consistently achieve the target customer satisfaction levels for support services provided to customers as well as ongoing quality analysis and improvement methodologies. Topic Objective To describe the expanded support requirements for authorized Datacenter OEMs. Lead-in Windows Datacenter Program requires authorized Datacenter OEMs to first meet the basic MCSC requirements and then complete additional MCSC program requirements to sell Datacenter Server. [...]... Datacenter Server operating system Datacenter Server is based on the Microsoft Windows 2000 operating system and Service Pack 1 Datacenter Server is a 32-bit operating system Module 1: Introducing Windows 2000 Datacenter Server 9 License Requirements Datacenter Server is only available to customers through authorized Datacenter OEMs Customers purchase the Windows 2000 Datacenter Server only with specific hardware... qualified server vendors Module 1: Introducing Windows 2000 Datacenter Server 21 3 How many processors does the Windows Datacenter Program require the server running Windows 2000 Datacenter Server to support? The server must be able to support as many as eight processors However, the server may be delivered to the customer with only a single processor 4 List four scenarios that use Datacenter Server. .. with application management 19 20 Module 1: Introducing Windows 2000 Datacenter Server Review Topic Objective To reinforce module objectives by reviewing key points Lead-in The review questions cover some of the key concepts taught in the module Microsoft Windows 2000 Datacenter Server Microsoft Windows 2000 Datacenter Program Classroom Discussion: Identifying Datacenter Server Solutions *****************************ILLEGAL... USE***************************** 1 What features of Windows 2000 Datacenter Server differentiate it from Windows 2000 Advanced Server? 32-way symmetric multiprocessing 64 GB of main memory by using PAE Four-node server clusters Winsock Direct Process Control 2 How does Windows Datacenter Program differentiate Datacenter Server from other Windows 2000 server family products? Windows Datacenter Program is designed to... servers at each site Running multiple LOB applications for multiple companies on one server running Datacenter Server Guaranteed 99.9 percent application availability 17 18 Module 1: Introducing Windows 2000 Datacenter Server Scenario 4: Enterprise Infrastructure Topic Objective To discuss Windows 2000 Datacenter Server as a solution for an enterprise infrastructure Lead-in Enterprise infrastructures... potential problems is identified for you Work with a partner to identify and list the specific Datacenter Server benefits for each of these four businesses Module 1: Introducing Windows 2000 Datacenter Server 13 Scenario 1: Application Service Provider Topic Objective To discuss Windows 2000 Datacenter Server as a solution for an application service provider (ASP) Lead-in ASPs are service companies... software, disk and tape management, backup software, and similar types of software Module 1: Introducing Windows 2000 Datacenter Server 11 Datacenter HCL If the OEM successfully passes the Datacenter HCT, the OEM is placed on the Datacenter Hardware Compatibility List (HCL) Customers who receive servers validated by Windows Datacenter Program know that they are receiving a complete configuration that has... scalability and performance 12 Module 1: Introducing Windows 2000 Datacenter Server Classroom Discussion: Identifying Datacenter Server Solutions Topic Objective To examine and discuss a business scenario in which Datacenter Server is the solution to the problem Lead-in This discussion activity presents four business scenarios in which Windows 2000 Datacenter Server is a solution *****************************ILLEGAL... packs for Datacenter Server The customer can pay subscription dues retroactively if they want to subscribe at a later date or purchase a new license and update subscription 10 Module 1: Introducing Windows 2000 Datacenter Server Qualification Process Topic Objective To identify the requirements that OEMs must meet to qualify for the Windows Datacenter Program Lead-in To participate in the Windows Datacenter. .. locations and companies Module 1: Introducing Windows 2000 Datacenter Server Problem: A line-of-business enterprise needs to achieve high reliability and scalability of mission-critical applications Solution Implementing Datacenter Server allows for: A large memory model (64 GB) Consolidation of multiple applications on a single server running Datacenter Server Consolidation of servers at each site Running . 2000 Datacenter Server Microsoft Windows 2000 Datacenter Server Windows 2000 Server Windows 2000 Server Windows 2000 Advanced Server Windows 2000 Advanced. 2000 Advanced Server Windows 2000 Datacenter Server Windows 2000 Datacenter Server upgrade upgrade NO upgrade NO upgrade Windows 2000 Server Features Windows 2000