. index. ISBN 1- 5 914 0-435-5 (h/c) ISBN 1- 5 914 0-436-3 (s/c) ISBN 1- 5 914 0-437 -1 (eISBN) 1. Personnel management. 2. Information technology Management. 3. Knowledge management. . (an imprint of Idea Group Inc.) 7 01 E. Chocolate Avenue, Suite 200 Hershey PA 17 033 Tel: 717 -533-8845 Fax: 717 -533-86 61 E-mail: cust@idea-group.com Web