642-831 (CIT®) TestKing's Cisco® Internetwork Troubleshooting Version 9.1 642 - 831 Important Note Please Read Carefully Study Tips This product will provide you questions and answers along with detailed explanations carefully compiled and written by our experts Try to understand the concepts behind the questions instead of cramming the questions Go through the entire document at least twice so that you make sure that you are not missing anything Further Material For this test TestKing plans to provide: * Study Guide Concepts and labs Provides a foundation of knowledge * Online Testing Practice the questions in an exam environment Try a demo: http://www.testking.com/index.cfm?pageid=724 Latest Version We are constantly reviewing our products New material is added and old material is revised Free updates are available for 90 days after the purchase You should check your member zone at TestKing an update 3-4 days before the scheduled exam date Here is the procedure to get the latest version: Go to www.testking.com Click on Member zone/Log in The latest versions of all purchased products are downloadable from here Just click the links For most updates, it is enough just to print the new questions at the end of the new version, not the whole document Feedback Feedback on specific questions should be send to feedback@testking.com You should state: Exam number and version, question number, and login ID Our experts will answer your mail promptly Copyright Each pdf file contains a unique serial number associated with your particular name and contact information for security purposes So if we find out that a particular pdf file is being distributed by you, TestKing reserves the right to take legal action against you according to the International Copyright Laws Leading the way in IT testing and certification tools, www.testking.com -2- 642 - 831 Note: Section A contains 72 questions Section B contains 125 questions The total number of questions is 197 Each section starts with QUESTION NO :1 There are no missing questions Section A QUESTION NO: Which troubleshooting tool is included in Cisco Connection Online (CCO)? A B C D Cisco Technical Information Center (TIC) web site Cisco Technical Assistance Center (TAC) web site Cisco Center for Assisted Troubleshooting (CAT) web site Cisco Internetworking Troubleshooting Center (ITC) web site Answer: B Explanation: this is an obvious question as this is the name of the cisco technical assistance web site To me this is an easy question and no problem to verify as I did by going to the Cisco site just to be thorough Example: http://www.cisco.com/en/US/support/index.html QUESTION NO: When troubleshooting a complex problem which troubleshooting approach is used? A B C D Top-down Bottom-up Split-difference Divide-and-conquer Answer: B Explanation: This is a Cisco recommended technique for troubleshooting and it is a good way none-the-less I have designed digital electronics in a previous career and this is the quickest way to get to the root of the problem Any other way would simply be a waste of time If you go to this site you will see that this is precisely the way Cisco recommends to troubleshoot an issue They dissect it which is divide and conquer all the way Leading the way in IT testing and certification tools, www.testking.com -3- 642 - 831 Example: http://www.cisco.com/en/US/products/hw/routers/ps352/products_installation_and_configuration_guide_chapte r09186a008007e1d1.html#21487 QUESTION NO: What does a logical layered network model allows a troubleshooter to do? A B C D Focus on physical layers to isolate a problem Focus on specific elements to isolate a problem Focus on physical, data link and network layers to isolate a problem Focus on transport and application layers to isolate a problem Answer: B Explanation: I use the previous example as well here You must focus on specific elements or you will never isolate the problem (s) http://www.cisco.com/en/US/products/hw/routers/ps352/products_installation_and_configuration_guide_chapte r09186a008007e1d1.html#21487 QUESTION NO: Match the correct stage to its description for the process of creating network documentation Leading the way in IT testing and certification tools, www.testking.com -4- 642 - 831 Answer: Explanation: To me this only makes sense as well Login: means login no need for further info (silly description) Interface discovery: you need to find out as much about the connections as possible to construct a cogent theory of what you wish to accomplish, Document, If you have this then you are in good shape and can “see” a network diagram but for a lot of areas you must this yourself and the result will be a more thorough understanding of the issues and the processes to solve them Diagram: This applies to my previous answer in that you will need to add any new info to the current (if any) diagrams you have Device discovery: To check out any relevant devices that pertain to the issue is always a necessary step But after seeing that you have inadequate documentation you may want to proceed to get this situation together asap So this is ALWAYS a necessary step, even if you not have any issues at all this should have been done If you go to this url you will find that I am right though you will have to dig some to get it all: http://www.cisco.com/en/US/products/hw/switches/ps2246/prod_troubleshooting_guide_chapter09186a00800e a8aa.html#45390 QUESTION NO: Users report slow response time for TestKing's Intranet web server While trying to isolate the problem, you find that attempts to use ping and tracert to reach the server’s IP address are unsuccessful You are able to successfully Telnet to the server, although the response is very slow At this point, what assumptions can you make from the results of your attempts to further isolate the problem? (Choose three) A Divide and conquer troubleshooting approach should be taken B Physical layer issues have been eliminated as a possible cause of the slow response C The IP address configuration has been eliminated as a possible cause of the slow response Leading the way in IT testing and certification tools, www.testking.com -5- 642 - 831 D ICMP may be blocked by an access list somewhere on the path between the users and the Intranet web server E TCP may be blocked by an access list somewhere on the path between the users and the Intranet web server F Application layer issues have been eliminated as a possible cause of the slow response Answer: C, D, F Explanation: First off if you can telnet then you have talked via an application layer until so you not have an application layer issue Second you could not telnet without ip so this is good, at least at the device itself This would not totally explain slowdowns but we will put that aside for now Icmp could definitely be blocked as ping and tracert use this protocol To the other answers: You not know if the physical layer is good as this is a slowdown issue at least initially, so you know that there is connectivity but this does not mean there are no physical layer issues There could be lots of data being transferred at this time, a router or switch could have lost a connection (cable) and you are talking through an alternate route thus the slowdown There could be other things as well Too many to list here TCP blocked: This could not be or ther would be NO ACCESS instead of slow access to the users This is all you can know at this point without further investigation but this should be a simple issue to fix QUESTION NO: Which troubleshooting approach should be used when it is suspected that the problem is physical media or a faulty hub? A B C D Isolate and solve Top-down Bottom-up Divide and conquer Answer: C QUESTION NO: Which three stages are essential to general troubleshooting processes? (Choose three) A Research solutions Leading the way in IT testing and certification tools, www.testking.com -6- 642 - 831 B C D E Document a policy Gathering symptoms Correcting the problem Isolating the problem Answer: C, D, E QUESTION NO: What three pieces of information should you have ready before placing a call to Cisco TAC? (Choose three) A B C D E Packet traces Switch error logs Server event logs Client patch levels Recent configuration changes Answer: A, B, E QUESTION NO: Which action should you consider when implementing an action plan? A B C D Document the topology of the network Delete access lists on routers to isolate traffic Create troubleshooting steps as needed during the process Restore your network to a known previous state if the action item does not solve the problem Answer: D QUESTION NO: 10 A network administrator has determined that a problem exists in the transport layer Which two of the following network devices should the administrator focus on to isolate the problem? (Choose two) Leading the way in IT testing and certification tools, www.testking.com -7- 642 - 831 A B C D E Router Standard switch Hub Media End-system Answer: A, E QUESTION NO: 11 Which two are troubleshooting targets for connection-oriented protocols? (Choose two) A B C D Verify time-to-live fields Verify protocol numbers Verify sequence numbers Verify acknowledgment numbers Answer: C, D Explanation: Verify sequence number Verify acknowledgment numbers QUESTION NO: 12 Which documentation reduces the time that a troubleshooter needs to spend learning about the structure and configuration of a network and helps them know when they have returned the network to normal operation? A B C D Design document Baseline document Network summary Design summary Answer: B QUESTION NO: 13 What should the next step be when a network administrator has followed a correction plan and efforts to correct the problem are unsuccessful? Leading the way in IT testing and certification tools, www.testking.com -8- 642 - 831 A B C D Stop making changes and return to the Gathering Symptoms stage Continue to make changes, documenting each change as it is made until the problem is corrected Undo all changes, returning the device to their known initial state Perform a core dump to send to Cisco technical support for analysis Answer: C QUESTION NO: 14 Which two commands are used to gather information about MS Windows based end-systems? (Choose two) A B C D E F show route route print show interface print route arp –a traceroute Answer: B, E See Below From Win2000 Workstation: +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ C:\>route print =========================================================================== Interface List 0x1 MS TCP Loopback interface 0x1000003 00 d0 09 f4 32 a0 NDIS 5.0 driver =========================================================================== =========================================================================== Active Routes: Network Destination Netmask Gateway Interface Metric 0.0.0.0 0.0.0.0 172.16.26.1 172.16.26.10 127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 172.16.26.0 255.255.255.0 172.16.26.10 172.16.26.10 172.16.26.10 255.255.255.255 127.0.0.1 127.0.0.1 172.16.255.255 255.255.255.255 172.16.26.10 172.16.26.10 224.0.0.0 224.0.0.0 172.16.26.10 172.16.26.10 255.255.255.255 255.255.255.255 172.16.26.10 172.16.26.10 Leading the way in IT testing and certification tools, www.testking.com -9- 642 - 831 Default Gateway: 172.16.26.1 =========================================================================== Persistent Routes: None C:\>arp -a Interface: 172.16.26.10 on Interface 0x1000003 Internet Address Physical Address Type 172.16.26.1 00-30-ab-04-2c-d5 dynamic C:\> QUESTION NO: 15 What information should be included in a network topology diagram? (Choose two) A B C D E Location of configuration files Speed and duplex of individual switch ports Illustrations of each network device Representations of logical and physical connections Individual end user systems Answer: C, D QUESTION NO: 16 The Cisco router logging process can distribute system error messages to which three destinations? (Choose three) A B C D E F Configuration file Logging buffer Terminal lines External syslog server History file Message directory Answer: B, C, D Leading the way in IT testing and certification tools, www.testking.com - 10 - 642 - 831 00 75 01 01 00 03 02 01 00 RT IE 1, length 1, type KA IE 3, length 2, yourseq , myseq Serial1(in): Unexpected StEnq Serial1(out): StEnq, myseq 2, yourseen 0, DTE up datagramstart = 0x668480, datagramsize = 13 FR encap = 0xFCF10309 00 75 01 01 00 03 02 02 00 RT IE 1, length 1, type KA IE 3, length 2, yourseq 2, myseq Serial1(in): Unexpected StEnq Serial1(in): Status, myseq 37 RT IE 1, length 1, type KA IE 3, length 2, yourseq 37, myseq 37 PVC IE 0x7 , length 0x6 , dlci 156, status 0x2 , bw PVC IE 0x7 , length 0x6 , dlci 655, status 0x2 , bw PVC IE 0x7 , length 0x6 , dlci 755, status 0x2 , bw What produces the output show in the exhibit? A B C D show frame-relay lmi show frame-relay pvc debug frame-relay lmi debug frame-relay pvc Answer: C QUESTION NO: 100 You have an application that needs Jumbo Frame Feature support on your internetworking devices Which commands let you look at the MTU size that is being configured? A B C D E show ip arp show ip route show ip traffic show ip protocol show ip interface Answer: E Leading the way in IT testing and certification tools, www.testking.com - 97 - 642 - 831 QUESTION NO: 101 What is the most likely cause by a Windows NT networking problems? A B C D wiring problems hardware failures browser problems server response Answer: C QUESTION NO: 102 Which command shows the intermediate routers between the router and another device? A B C D trace tracert show ip route debug ip route Answer: A QUESTION NO: 103 Which four are displayed when you enter a route print command on a Windows NT system? (Choose four) A B C D E Metric Network mask Routing protocol Gateway address Interface address Answer: A, B, D, E Leading the way in IT testing and certification tools, www.testking.com - 98 - 642 - 831 QUESTION NO: 104 Which device sends an NCP reply packet? Leading the way in IT testing and certification tools, www.testking.com - 99 - 642 - 831 Answer: Router Y QUESTION NO: 105 What are two reasons you should keep the baseline model of the network current when troubleshooting with systematic approach? (Choose two) A B C D to supply information to a TAC engineer to minimize downtime when a network failure occurs to identify a normal network behavior and an abnormal behavior to keep all network equipment inventory up-to-date for next year’s budget Answer: A, C QUESTION NO: 106 Yesterday you added many security policies to your network Today, some users cannot access servers What is the first step you should perform? A call TAC/SF Leading the way in IT testing and certification tools, www.testking.com - 100 - 642 - 831 B call McAfee and report a virus attack C remove access lists, one at a time, and observer the results D repeat the problem solving process and resolve the problem Answer: C QUESTION NO: 107 You are using an external ISDN NT1 Your router’s ISDN Layer is NOT active What is the correct wiring for the external NT1? A B C D 4-wire goes to both the terminal equipment and the switch 2-wire goes to both the terminal equipment and the switch 4-wire goes to the terminal equipment and 2-wire goes to the switch 2-wire goes to the terminal equipment and 4-wire goes to the switch Answer: C QUESTION NO: 108 Which statement is true about the Documentation CD-ROM? A B C D it contains information on the most popular only it contains a search facility to go directly to the needed information it contains similar information to the CCO web site but is not in HTML format it contains command references and commands summaries, but not product catalog information Answer: B QUESTION NO: 109 You and your TestKing trainee Tess are troubleshooting a Cisco router with and ISDN BRI S/T interface Your line does NOT come up What should you focus on? A NT1 and TA B NT1 and TE1 Leading the way in IT testing and certification tools, www.testking.com - 101 - 642 - 831 C NT1 and TE2 D TE1 and TE2 Answer: B Explanation: Since it is stated that ISDN BRI Cisco Equipment, TA and TE2 does not apply Therefore troubleshooting should focus between ISDN user equipment TE1 with NT1 (S reference point) Reference: Standard ISDN BRI Roles and Interface Reference Points (CIT,Cisco Press) QUESTION NO: 110 Your service provider is troubleshooting a problem on the ISDN local loop They are checking the connectivity from the ISDN switch to the _ A B C D TA TE1 TE2 NT1 Answer: D Explanation: ISDN local loop is terminated using a Network Termination Type (NT1) The NT1's responsibilities include line performance monitoring, timing, physical signaling protocol conversion, power transfer, and multiplexing of B and D channels Reference: Standard ISDN BRI Roles and Interface Reference Points (CIT,Cisco Press) QUESTION NO: 111 You want to display the Frame Relay encapsulation type Which command should you use? A B C D show show show show interfaces frame-relay lmi frame-relay pvc frame-relay encapsulation Answer: B Explanation: Leading the way in IT testing and certification tools, www.testking.com - 102 - 642 - 831 Sample output: TestK_R#show frame-relay lmi LMI Statistics for interface Serial1 (Frame Relay DTE) LMI TYPE = CISCO Invalid Unnumbered info Invalid Prot Disc … … Incorrect Answers A: The show interfaces command only displays the status and statistics information about all of your router’s interfaces C: The show frame-relay pvc command lists all of the PVCs that the router is aware of on all of its Frame Relay interfaces (and subinterfaces), along with their status, creation time, last status change time, and statistics regarding the sent/received packets/bytes and the congestion notification flags D: There is no such command QUESTION NO: 112 Exhibit CPU utilization for five seconds: 51%/50%; one minute: 47%; five minutes; 46% You use the show processes cpu command Nina, your TestKing trainee, asks you what the significance of 50% in (51%/50%) is What should you tell her? A B C D The percentage of the CPU used by CLI routines is 50% The percentage of the CPU used by interrupt routines is 50% The percentage of the CPU used by process routines is 50% The percentage of the CPU used by memory routines is 50% Answer: B Explanation: The first number (51%) is the total utilization and the second number (50%) is the utilization due to interrupt routines See this site: http://www.cisco.com/en/US/products/hw/routers/ps133/products_tech_note09186a00800a70f2.shtml#show_pr ocess_cpu QUESTION NO: 113 Exhibit: TestK# show spantree statistics Leading the way in IT testing and certification tools, www.testking.com - 103 - 642 - 831 Spanning tree enabled Designated Root Designated Root Designated Root Designated Root Root Max Age 20 00-60-47-8f-9a-00 Priortity Cost 10 Port 1/1 sec Hello Time sec Forward delay 15 sec Bridge ID MAC ADDR 00-60-47-8f-9a-00 Bridge ID Priority 32768 Bridge Max Age sec Hello Time sec Forward Delay sec Port -1/1 Vlan -1 Port-State -forwarding Cost -10 Priority -32 Fast-Start -disabled What can be said according to the output in the exhibit? A B C D This switch is the root bridge The trunk link on port 1/1 is down BPDUs are being sent out every 20 seconds VTP advertisements are sent every two seconds Answer: A Explanation: Incorrect Answers: B: The Port-state is already Forwarding C: BPDUs will consider valid for 20s D: It is every seconds the root-bridge that will send BPDUs, not VTP advertisements QUESTION NO: 114 Which two would, if not present, would prevent VTP information form propagating between switches? (Choose two) A B C D VLAN A trunk port VTP priority A root VTP server Leading the way in IT testing and certification tools, www.testking.com - 104 - 642 - 831 Answer: A, B Explanation: VTP does not work if there is no trunk port or no VLAN1 When troubleshooting, make sure that these essential requirements for VTP have been configured properly Reference: Diagnosing and Correcting Catalyst Problems, Troubleshooting VTP (CIT, Cisco Press) QUESTION NO: 115 Tess your TestKing trainee is troubleshooting cable connections How can she eliminate uncertainty about an incorrect punchdown connection? A B C D Replace the network adapter in the device Replace the patch cable connected to the device Check the impedance of the cable run with a cable scanner Connect the device to the switch using a known-good external cable Answer: C Explanation: Do a cable test to check for incorrect punchdown or wiring maps using a cable tester Reference: General Troubleshooting Tools, Low-End Cable Test Equipment (CIT, Cisco Press) QUESTION NO: 116 Tess is troubleshooting one of the TestKing Catalyst 5000 switches In particular she wants to decode and interpret the contents of the BPDUs being sent from the root bridge Which command should she use? A B C D show show show show debug spantree spantree statistics spanning-tree status spanning-tree config Answer: B Explanation: The show spantree statistics command is used to show spanning-tree statistical information The output includes BPDU-related parameters Incorrect Answers A, C, D: There are no such commands Leading the way in IT testing and certification tools, www.testking.com - 105 - 642 - 831 QUESTION NO: 117 There are three different VTP modes Which of these modes should be used for a switch that will have its own VLAN setup and does not need to share VLAN information with other switches? A B C D client server extended transparent Answer: D Explanation: VTP transparent switches not participate in VTP A VTP transparent switch does not advertise its VLAN configuration and does not synchronize its VLAN configuration based on received advertisements Note: There are three VTP mode of operation: server, client, and transparent Reference: Configuring Virtual LANs http://www.cisco.com/univercd/cc/td/doc/product/lan/cat5000/rel_4_5/quik_sw/vlans.htm#xtocid59324 Incorrect Answers A: VTP clients function the same way as VTP servers, but you cannot create, change, or delete VLANs on a VTP client B: VTP servers advertise their VLAN configuration to other switches in the same VTP domain and synchronize their VLAN configuration with other switches based on advertisements received over trunk links VTP server is the default mode C: There is no VTP mode called extended QUESTION NO: 118 Several tests are performed when a Catalyst 5000 switch is powered up Which of the following tests are performed during the power-up self-test? (Choose three) A B C D LED test EARL test ROM Checksum Trunk Status Test Answer: A, B, C Explanation: Leading the way in IT testing and certification tools, www.testking.com - 106 - 642 - 831 Sample Output, Catalyst 5000 Power-on Self-Test: ATE0 ATS0=1 Power Up Diagnostics Init NVRAM Log LED Test ROM CHKSUM DUAL PORT RAM r/w RAM r/w RAM address test Byte/Word Enable test EARL test EARL test Done BOOTROM Version 2.1, Dated Jun 1996 12:02:33 BOOT date: 06/08/00 BOOT time: 12:43:07 SIMM RAM address test SIMM Ram r/w 55aa SIMM Ram r/w aa55 Uncompressing NMP image This will take a minute Cisco Systems Console QUESTION NO: 119 Tess asks you which device replies to a GNS request packet in a WAN, given that there are no local Novell IPX servers What should you tell your TestKing trainee? A B C D Cisco router at a local site Cisco router at a remote site Novell server at a remote site This is not a supported Novell environment Answer: A Explanation: The local Cisco router will reply to the GNS request, after an initial GNS delay period QUESTION NO: 120 What are two main types of sort errors that an internal controller can count on the output of the Cisco IOS show controllers token command? A Signal loss or wire fault Leading the way in IT testing and certification tools, www.testking.com - 107 - 642 - 831 B C D E Isolating and non-isolating Single ring or multiple-ring errors Internal error or external error Between the station and its NAUN or its downstream neighbor Answer: B Explanation: The show controllers token command is used to display controller diagnostic output QUESTION NO: 121 Which two sequences must occur prior to one host establishing a connection with another host on an Ethernet network? (Choose two) A B C D E TCP SYN TCP ACK TCP ARP ARP reply ARP request Answer: D, E Explanation: ARP is used to locate the ethernet address associated with a desired IP address When a machine has a packet bound for another IP on a locally connected ethernet network, it will send a broadcast ethernet frame containing an ARP request onto the ethernet All machines with the same ethernet broadcast address will receive this packet [1] If a machine receives the ARP request and it hosts the IP requested, it will respond with the hardware address on which it will receive packets for that IP address An ARP reply will be used QUESTION NO: 122 Tess has started a ping session and she wants to break out of it Which escape sequence should she used to abort the ping session? A B C D E Ctrl + Break Ctrl + Alt + Ctrl + Shift + Ctrl + Alt + Del Ctrl + Shift + Del Answer: C Leading the way in IT testing and certification tools, www.testking.com - 108 - 642 - 831 Explanation: To abort a ping session, type the escape sequence By default, this is Ctrl-^ X You enter this by simultaneously pressing the Ctrl, Shift, and keys, letting go, and then pressing the X key QUESTION NO: 123 You want to prevent a VLAN from traversing an ISL trunk on your Catalyst 5000 switch Which command should you use? A B C D clear clear clear clear isl vlan trunk vlan trunk Answer: C Explanation: On the Catalyst 5000 switch, you may use the clear trunk command to take a VLAN out of a trunk port Incorrect Answers A, D: There are no such commands B: The clear vlan vlan-number command deletes a VLAN from a management domain QUESTION NO: 123 Nina and Tess, your two TestKing trainees, are troubleshooting switch problems Which two VLAN design considerations would aid the troubleshooting? (Choose two) A B C D Do not set the max_age metric too low Do not connect a router to a trunk port Use gigabit ports for router connections Set the network diameter to less than or equal to switches Answer: A, D Explanation: One important topic of interest in switched internetworks is the convergence time of the spanning tree Two factors, the diameter of a network measured in terms of the number of hops (bridges/switches), and the values of the spanning tree timers, such as the max_age parameter, affect the time it takes for the bridged/switched internetwork to converge The general rule for the bridged networks is that the number of hops (bridges/switches) should not exceed seven Leading the way in IT testing and certification tools, www.testking.com - 109 - 642 - 831 QUESTION NO: 124 You are troubleshooting your Catalyst 5000 Now you want to display the current operating configuration of the switch Which command should you use? A B C D show show show show config interface running-config startup-config Answer: A Note this site for proof: http://www.cisco.com/en/US/products/hw/switches/ps679/products_command_reference_chapter09186a008009 179c.html#999276 QUESTION NO: 125 Tess is troubleshooting your Catagory UTP network cabling Nina, her TestKing trainee companion, is sure that there is a physical-layer problem Which two tools would aid Tess and Nina? (Choose two) A B C D E TDR OTDR RMON Network monitor Digital multimeter Answer: A, E Explanation: A: At the top end of cable testing equipment are those devices that provide time domain reflectometer (TDR), wire-map, and traffic monitoring functionality The more expensive equipment of this kind surpasses the physical layer and reports on Media Access Control (MAC) layer information such as frame, error, and utilization statistics E: A digital multimeter can be used to troubleshoot a physical-layer problem in UTP cabling Incorrect Answers B: A TDR made for fiber-optic cable testing is called an optical TDR (OTDR) OTDR cannot be used on Category UTP network cabling C: RMON is a network monitor It is used to monitor network traffic, not to test physical-layer problems Leading the way in IT testing and certification tools, www.testking.com - 110 - 642 - 831 D: Network monitors are used to monitor network traffic, not to test physical-layer problems QUESTION NO: 125 You have a new interface with problems on your AppleTalk Network which command should you use to monitor neighbors becoming reachable or unreachable and interface going up or down? A B C D E show cdp neighbors show appletalk rtmp debug appletalk events debug appletalk traffic show appletalk neighbors detail Answer: C Correct answer is “C” This command will monitor the events concerning the appletalk connection process 5200# debug appletalk events AppleTalk Events debugging is on *Aug 15:56:06.907: AT: RTMP GC complete (0 PDBs freed, PDBs waiting) *Aug 15:17:56:06.927: AT: Connected GC complete (0 PDBs freed, PDBs waiting) Check this site for more info: http://www.cisco.com/en/US/products/hw/iad/ps497/products_configuration_guide_chapter09186a008007cee9 html#4478 Note: Section A contains 72 questions Section B contains 125 questions The total number of questions is 197 Each section starts with QUESTION NO :1 There are no missing questions Leading the way in IT testing and certification tools, www.testking.com - 111 - ... NO: Which troubleshooting tool is included in Cisco Connection Online (CCO)? A B C D Cisco Technical Information Center (TIC) web site Cisco Technical Assistance Center (TAC) web site Cisco Center... for Assisted Troubleshooting (CAT) web site Cisco Internetworking Troubleshooting Center (ITC) web site Answer: B Explanation: this is an obvious question as this is the name of the cisco technical... 24 Switch>show version Cisco Internetwork Operating System Software IOS(tm)C2950 Software(C2950-I6Q4L2-M), Version 12.1(11)EA1, RELEASE SOFTWARE(fc1) Copyright(c) 1986-2002 by cisco Systems,